Administrative officer

• Deal with written and verbal communications, including telephone, email, and letter enquiries
• Complete administrative duties on an ad hoc basis and other grade-appropriate work, contributing to the whole team's work, involving collecting and delivering files and bundles
• Completing filing and post-room duties
• Operating office equipment
• Resulting, checking accuracy and completeness against guidelines or a proforma
• Providing support to colleagues
• Creating and maintaining databases, lists, manuals
• Completing documents, including standard letters, forms, applications, orders, records, registers, statistics etc
• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents
• General photocopying and filing
• Creating and updating records on in-house computer system and data input
• Post opening and dispatch
• Booking, preparing and organising meeting rooms, supporting training courses and other group activities
• Preparing meeting agenda, joining instructions, handouts etc
• Drafting standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions
• Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
• Assisting court users, supporting listing and rota management, checking files
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
• Handling counter (face to face), written and telephone enquiries
• To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
• To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
• To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles
• Processing casework including standard documentation and information, court orders, claims, fines and fees, legal aid
• Resulting courts accurately, interpreting accurately the information required on a court file
• To work to workload targets in terms of throughput and accuracy
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Ensuring compliance and administration documentation meet quality standards
• Role holders may be required to cross check and validate work completed by colleagues
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports etc
• Work may require interpretation of source materials, preparation of bundles, chasing
• Role holders will need to modify and adjust information and make decisions to allow work to be completed
• Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required
• Undertaking calculations
• Produce basic statistical analysis reports and where required, process financial information
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports
• Spending limited sums of money on behalf of an office or unit
• Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations
• Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service
• To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

• Competent in working in an administrative capacity
• Excellent written and speaking English communication to enable telephone and email communication
• Ability to organise a busy workload to deliver effective results on time and meet changing and complex demands as required
• Experience doing a previous admin role is advantageous but not essential
• Ability to work with very confidential and sensitive information
• Good IT skills - Demonstrable experience in using Outlook, Excel, and Word in an office environment
• Ability to work calmly and professionally under pressure
• Strong work ethic and resilience
• 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience
• Relevant computer skills to undertake the level of work required

Experience doing a previous admin role

• The opportunity to join and work in the public sector
• Learning and development opportunities to grow your career
• Competitive salary of £13.25 per hour (Paid weekly)
• Up 28 days per year (pro-rata) - You will also accrue holiday as you work
• Wide variety of flexible benefits and working options to suit your lifestyle
• Full training and induction