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Administrative officer

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Brook-St Hiredonline

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Location:
United Kingdom , Cardiff

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

13.85 GBP / Hour
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Job Description:

Admin Officer role with the Home Office, primarily expected to conduct Asylum Registration, Further Submission and Family & Human Rights tasks, all of which are case preparation. Public-facing work is fast-paced, interesting and varied; but can, at times be pressurised.

Job Responsibility:

  • Conduct Asylum Registration, Further Submission and Family & Human Rights tasks
  • Conduct checks on customers
  • Update systems
  • Interview customers
  • Scan documents
  • Enrol biometrics
  • Serve documentation
  • Review customer applications
  • Hold face to face conversations to capture relevant information
  • Identify safeguarding concerns
  • Record biometric data
  • Support the asylum screening process
  • Complete and issue relevant paperwork
  • Conduct visits to customers unable to be present at an SSC for biometric enrolment
  • Complete admin tasks essential to the customer application
  • Digitise documents
  • Take responsibility for moving/tracking passports
  • Represent Decision Enablement Services positively
  • Project a professional image to customers, colleagues, and stakeholders
  • Maintain customer service excellence

Requirements:

  • Must hold a valid passport
  • Must have lived in the UK for longer than 3 years
  • Must not have spent 6 months or longer outside the UK in the last 3 years
  • Must undertake Safeguarding training
  • Must be able to obtain CTC clearance and Basic DBS
  • Must be flexible and able to prioritise
  • Must be able to work Monday to Saturday, 8am - 7pm on a rota basis
  • Must not take annual leave during the 6-week training period
What we offer:
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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