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Brook Street in partnership with the Home Office has a fantastic opportunity to join the Customer Services Group within the Home Office working as part of the Visas, Status, and Information Services command as an Administrative Officer. The Administrative Officer role is flexible and can include work in a variety of different business areas. Successful candidates will be posted to either the Visits or Electronic Travel Authorisation (ETA) teams.
Job Responsibility:
Casework - including assessing documentation provided by customers and making robust and well-judged decision on visa applications
Workflow - including data entry activities and providing administrative support at various stages of the customer journey to ensure deliver of an efficient service
Correspondence - including reviewing incoming/outgoing customer correspondence comprising of emails/post and ensure that it is handled in accordance with the provided guidance
Use complex guidance and policy to consider and make well-judged decisions on customer applications in line with the immigration rules
Work at pace to meet productivity and quality targets
Record complex and sensitive data accurately on a variety of IT systems, in accordance with data protection guidelines
Articulate complex decisions in a concise, clear manner verbally and in writing
Working well within a team to deliver performance of a high standard and excellent customer service
Handle customer correspondence via post or email, ensuring that it is dealt with in accordance with the process guides
Uphold the integrity of the department, displaying a professional standard of behaviour at all times and ensuring that timecards or overtime claims are submitted accurately
Requirements:
Excellent attention to detail and strong written and verbal communication skills
Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and Outlook
Time management, including ensuring that you complete and record your allotted daily working hours accurately
Organisation skills, including an ability to identify and prioritise urgent work
Team working
Decision-making
Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments
Taking responsibility for effective personal and team delivery
Must have lived in the UK for the last 5 years
Hold a valid passport
Be able to provide two proofs of current address documents and a proof of national insurance document
What we offer:
Develop Your Career: Explore the exciting avenues within the Civil Service and elevate your professional journey
Join a professional and well-established working environment
Working in the heart of the Civil Service
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria
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