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Administrative Officer - Power of Attorney Services. Our Public Sector client in Birmingham City Centre is seeking a motivated and organised Administrative Officer to join their Power of Attorney Services team. This is an excellent opportunity to contribute to a vital service supporting vulnerable individuals and their families. The organisation has a variety of roles across several departments, including casework, general administration (e.g., filing, post handling), quality assurance, document registration, and the contact centre contingency team. Successful candidates will be assigned to a department based on business needs and may be required to move between teams during the assignment.
Job Responsibility:
Preparing documents for scanning and data input and supporting these processes directly
Updating case management and management information systems to maintain accurate application progress and ensure colleagues remain informed
Completing personal statistical reports and escalating anomalies where necessary
Checking documents prior to dispatch, identifying potential data breaches, and taking corrective action as directed
Sorting and distributing incoming post across the organisation
Scheduling and accurately reporting customer payments for processing by cashiers
Maintaining the physical filing system, including creating and organising files
Delivering excellent customer service by providing clear, accurate, and timely information
Requirements:
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Strong written and verbal communication skills, with confidence in telephone-based work
Experience in customer-facing roles
Subject to a Standard DBS check and three years of employment referencing
What we offer:
Potential for extension
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria