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HMLR - Admin Officer. Brook Street in partnership with HM Land Registry has a fantastic opportunity to join their team as a admin officer. This is great opportunity to gain valuable exposure/experience working within the Public Sector.
Job Responsibility:
To support the efficient processing of customer applications by triaging incoming cases within 5-day Service Level Agreement (SLA), assessing documentation against established protocols, and ensuring applications are correctly routed for further action
To support the customer focused policy of not cancelling applications by obtaining applications that have reached their cancellation date and contacting the lodging conveyancer by telephone to confirm they have received the requisition, request they lodge any further information in writing direct on to the application and/or grant an extension of time and send correspondence confirming this, recording actions in the Points Arising Screen and ensuring applications are correctly deferred back
Review and triage new customer applications in line with the Standard Operating Procedures (SOP): a) Obtain appropriate new application from our Work Management System b) Assess submitted documents for completeness and compliance with legal and procedural requirements. c) Identify omissions or discrepancies and draft clear, professional correspondence to solicitors. d) Identify the nature and type of each application and record this information accurately in the case management system. e) Accurately allocate triaged applications to the appropriate work list or team for further processing
Requirements:
Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone
Strong attention to detail and ability to follow structured procedures
Excellent written communication skills, particularly in drafting formal correspondence
Ability to manage a high-volume workload and prioritise effectively
Customer Service skills
MS Office skills - WORD, EXCEL & MS Teams in particular
Organisational skills
Ability to make notes in plain English
Ability to complete data entry
Basic DBS clearance (to be applied for by Brook Street upon a successful application)
No annual leave during training period
For candidates who have spent 6 months or longer outside of the UK in the last 5 years, an additional overseas police check is required (responsibility of the candidate to provide)
What we offer:
Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet all essential criteria
Guaranteed interview for candidates with a disability who meet all essential criteria via the Public Sector Resourcing Framework (PSR)