Administrative Officer

Role: Administrative Officer Location: Sheffield - S3 8NU - Vulcan house Pay: £14.27 per hour Working Hours: Full time, Monday to Friday: 9:00 to 17:00, 37 hours per week, on-site and hybrid will be offered after training and at managers discretion. Contract: Temporary, 3 months with the possibility to extend further subject to business need and performance Brook Street in partnership with the Home Office has a fantastic opportunity to join the Customer Services Group within the Home Office working as part of the Visas, Status, and Information Services command as an Administrative Officer. The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports. The Customer Services Group brings together Asylum & Human Rights, Asylum Support and Dispersal, Asylum Accommodation Centres, Resettlement Group, Passports, Citizenship & Civil Registration, Customer Operations Support Services and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK. Visits and Electronic Travel Authorisation (VIETA) is part of Visas, Status and Information Services (VSI) within UK Visas & Immigration and is responsible for the following services: Visits: Responsible for the administration and decision making of new applications for all types of visitor visas from overseas as well as in country applications for extensions to visit visas. Visits also handle other assorted administrative functions around visas. Electronic Travel Authorisation (ETA): ETA are responsible for the operational processing of exceptions casework related to customers who have applied to obtain an ETA prior to travelling to the UK and the end to end customer journey of all ETA customers. Successful candidates will be posted to either of the above teams, which have a variety of roles within different areas, as set out below. Why choose us? Develop Your Career: Explore the exciting avenues within the Civil Service and elevate your professional journey. Join a professional and well-established working environment: Develop yourself in a fast paced yet immensely rewarding workplace where every day brings new opportunities. Working in the heart of the Civil Service: Supporting delivery of departmental priorities and providing an excellent customer service. The Administrative Officer role is flexible and can include work in a variety of different business areas. Roles include, but are not limited to: Casework - including assessing documentation provided by customers and making robust and well-judged decision on visa applications. Workflow - including data entry activities and providing administrative support at various stages of the customer journey to ensure deliver of an efficient service. Correspondence - including reviewing incoming/outgoing customer correspondence comprising of emails/post and ensure that it is handled in accordance with the provided guidance. Candidates will need to work flexibly and adapt to varying roles across different business areas. Successful candidates are expected to dress appropriately for a formal office workplace environment. Key Duties The below list is not exhaustive. Duties will vary according to business need. Tasks may include: Use complex guidance and policy to consider and make well-judged decisions on customer applications in line with the immigration rules. Work at pace to meet productivity and quality targets. Record complex and sensitive data accurately on a variety of IT systems, in accordance with data protection guidelines. Articulate complex decisions in a concise, clear manner verbally and in writing. Telephone call handling/booking appointments. Working well within a team to deliver performance of a high standard and excellent customer service. Escorting customers, conducting face to face identity interviews, and facilitating language analysis interviews Providing support by undertaking a range of administrative tasks such as file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries Escorting customers, conducting face to face identity interviews, and facilitating language analysis interviews Candidates are expected to be both flexible and adaptable as there may be a requirement to work across all departments, depending on business needs. Essential Skills & Criteria Excellent attention to detail and strong written and verbal communication skills. Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and Outlook Time management, including ensuring that you complete and record your allotted daily working hours accurately. Organisation skills, including an ability to identify and prioritise urgent work Team working and Decision-making Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments. Taking responsibility for effective personal and team delivery You will be required to undertake security clearance - CTC and a basic DBS for these roles, and it is imperative that you have lived in the UK for the last 5 years, hold a valid passport and be able to provide two proofs of current address documents and a proof of national insurance document in order to apply for this role. Training 1 week of training and no holidays during summer period. Virtual and/or face-to-face training will be delivered, and on-line/peer/manager guidance will be provided.