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Administrative officer

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Brook-St Hiredonline

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Location:
United Kingdom , Sheffield

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

13.85 GBP / Hour
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Job Description:

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer. Hybrid 60% office 40% remote. Full-time attendance is required for the duration of training (Hybrid working can only be permitted once approved by the manager and when they are satisfied that the candidate is ready to do so). Working Days/Hours: Monday to Friday, 37.5hr pr/w, 9am - 5pm.

Job Responsibility:

  • Taking calls from members of the public on Windrush and compensation matters, offering accurate, empathetic advice as the first point of contact
  • Handling difficult or complex conversations with sensitivity and integrity
  • Providing administrative and direct customer support within the Complex Team
  • Working collaboratively with colleagues across all Windrush teams to support customers
  • Producing and maintaining accurate records of all customer interactions
  • Managing all administrative tasks related to the customer journey
  • Covering the Windrush Helpline's operating hours (9am-5pm) on a rota basis

Requirements:

  • Call Centre background
  • Must hold a valid passport
  • Must have lived in the UK for longer than 5 years
  • No periods of 6 months or longer spent outside of the UK in the last 5 years
  • Security clearance (SC + Basic DBS) will be processed for successful candidate
  • Full-time attendance required for duration of training
What we offer:
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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