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Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Administrative Officer

United Kingdom, Watford 15.59 GBP / Hour · Job Posted July 04, 2026
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Job Description

We are currently recruiting for an Administrative Officer (AO) to join Watford County Court, part of HM Courts & Tribunals Service (HMCTS). This is an excellent opportunity for an organised, customer-focused individual to join a busy court environment, providing vital administrative and operational support to help ensure the efficient delivery of justice. You'll play a key role in supporting court hearings, maintaining accurate records, assisting court users and stakeholders, and ensuring court operations run smoothly.

Job Responsibility

  • Prepare all administrative documentation for court hearings
  • Provide professional support to court users, legal professionals and stakeholders via telephone, face-to-face interactions and written correspondence
  • Signpost customers to the appropriate HMCTS services and provide accurate information
  • Support users with a range of enquiries, including those with complex needs
  • Assist with complaints in line with HMCTS procedures
  • Identify and report any health and safety concerns within the court building
  • Process casework in accordance with HMCTS procedures and performance standards
  • Maintain accurate electronic and paper case files
  • Handle confidential information securely and in line with data protection requirements
  • Support jury administration, including attendance, deferrals and expense processing
  • Assist with court listings and scheduling to ensure efficient use of judicial time
  • Provide administrative support to members of the judiciary where required
  • Assist with enforcement activities, financial assessments and fine collection
  • Produce basic statistical and financial reports
  • Support health and safety procedures, including facility checks and issue reporting

Requirements

  • Previous administration or office experience
  • Excellent customer service and communication skills
  • Strong organisational skills and attention to detail
  • Good IT skills, including Microsoft Office and database systems
  • Ability to work accurately under pressure and manage multiple priorities
  • Professional and confident when dealing with members of the public and external stakeholders
  • Ability to handle sensitive and confidential information with discretion
  • A flexible and proactive approach to work
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