Administrative officer

• Operate IT systems and software packages to provide an efficient and high-quality service to Trust staff and clients
• Liaise with professional colleagues (e.g. Occupational Therapists, District Nurses) to maintain accurate and up-to-date information within the system
• Schedule and coordinate deliveries and collections of equipment and continence products, maximising vehicle efficiency
• Provide courteous and timely assistance to members of the public in person and by phone
• Prepare equipment collection documentation and arrange uplift and return of items to the warehouse, proactively ensuring timely returns and credit processing
• Maintain accurate records of requisitions, delivery and collection notes, and associated paperwork
• Record all returned equipment accurately on relevant electronic systems
• Investigate and resolve customer queries to a high standard of service
• Process non-stock receipts and assist with stock and non-stock orders to maintain continuity of supply
• Action customer care reports and product or service requests as required
• Support management and supervisors in all operational aspects of the CECS
• Maintain an up-to-date waiting list for equipment and assist with periodic stock counts
• Help oversee and maintain the community equipment stock and non-stock catalogue

• Strong communication and organisational skills
• Proficiency in Microsoft Office and database systems
• A customer-focused approach with excellent attention to detail
• Ability to work effectively as part of a busy team

paid holidays plus pension