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Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Administrative Officer

United Kingdom, Bristol 12.21 - 12.95 GBP / Hour · Job Posted April 01, 2026
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Job Description

Brook Street is recruiting an Administrative Officer to support Bristol Probation Services within a busy Magistrates' Court environment. This is a fully site-based role requiring strong organisational, communication, and administrative skills. The successful candidate will provide essential administrative and operational support, working with people on probation, victims, and partner agencies to ensure effective service delivery and positive outcomes.

Job Responsibility

  • Set up and maintain accurate records for people on probation and victims using approved databases
  • Prepare, maintain, and collate case files, records, and management information
  • Manage shared mailboxes and distribute communications (email, telephone, post) appropriately
  • Provide general administrative support, including prison support system updates
  • Meet court users following hearings and arrange follow-up appointments
  • Deal effectively with individuals who may be distressed, in crisis, or display challenging behaviour
  • Act as a point of contact for enquiries within the unit
  • Provide reception and telephone cover as required
  • Ensure a professional and efficient enquiry service
  • Support referrals and relationships between offender management, victims, interventions, and partner agencies
  • Assist in managing risk and contributing to reducing reoffending
  • Arrange appointments and practical requirements linked to sentence plans
  • Carry out enforcement-related administrative tasks
  • Manage petty cash, travel warrants, and financial records in line with procedures
  • Organise equipment, materials, and facilities for case management activities
  • Undertake ViSOR administration tasks where required
  • Maintain systems for efficient use of resources and suggest improvements
  • Ensure compliance with Health & Safety policies
  • Carry out safeguarding responsibilities in line with statutory requirements
  • Organise meetings, prepare agendas, and take minutes/action points
  • Provide cover across units within the Local Delivery Unit (LDU) where required

Requirements

  • Good IT skills, including experience with Microsoft Office packages
  • Strong organisational skills and ability to manage workload effectively
  • Excellent verbal and written communication skills
  • Ability to communicate confidently with a wide range of individuals, including those displaying challenging behaviour
  • Ability to work on own initiative
  • Ability to handle sensitive and confidential information appropriately
  • Demonstrate pro-social behaviour and challenge anti-social attitudes where appropriate
  • Work in line with the aims and values of HM Probation Service and HMPPS
  • Confident spoken English required for all aspects of the role
  • All candidates are subject to security and identity checks prior to appointment
  • External candidates will be subject to a 6-month probation period
  • Staff must declare membership of any organisation considered racist by HMPPS

Nice to have

  • Experience working with databases
  • Previous customer service experience

What we offer

  • Increase to 12.95 after 12 weeks
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
  • Guaranteed interview for candidates with a disability who meet all the essential criteria
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