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Administrative officer

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Brook-St Hiredonline

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Location:
United Kingdom , Peterborough

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

13.85 GBP / Hour
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Job Description:

Admin Officer role with the Home Office. Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.

Job Responsibility:

  • Examine online passport applications to determine nationality and identity, in line with current policy, procedures, and legislation, resolving queries as they arise
  • Provide effective and timely customer care to internal and external customers in line with current guidance and best practice
  • Interact with customers where required to the appropriate standard and in accordance with established policy and procedural instruction
  • Develop and maintain knowledge of legislation, policy, procedure and security guidelines to complete all work in accordance with His Majesty's Passport Office Policy, Procedure and Best Practice guidelines
  • Examine online documentation and all other presented evidence to identify potentially fraudulent applications in accordance with fraud awareness training and His Majesty's Passport Office counter fraud strategy

Requirements:

  • Knowledge of using IT systems
  • Proven experience in an administrative or secretarial role
  • Good knowledge of data management and record keeping
  • Ability to work efficiently under pressure and meet deadlines
  • Proficiency in MS Office Suite (Word, Excel, Outlook)
  • Must hold a valid passport
  • Must have lived in the UK for longer than 3 years (periods of 6 months or longer spent outside of the UK in the last 3 years will not be accepted)
What we offer:
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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