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Home Office - AO. As an Operational Support Officer, you will provide post room and administrative support to legal teams. This includes managing incoming and outgoing mail, coordinating delivery requirements, making physical deliveries across London and the UK, and handling electronic document management such as scanning, digitising, and secure filing. The role suits someone practical, organised, detail-focused, and able to work efficiently in a busy environment with tight deadlines. You must be a strong team player, manage competing priorities, and adhere to policies regarding sensitive and confidential information. Regular daily travel within London and occasional nationwide will be required. No overnight stays are expected. Around 70% travel around London and 30% office-based admin duties.
Job Responsibility:
Liaising with external stakeholders regarding document deliveries
Completing physical deliveries and collections of documents across London and the UK regions
Transferring secure documents via approved systems
Digitising and processing incoming documents to a high standard
Updating trackers and maintaining accurate delivery records
Uploading correspondence to the Document Management System
Providing general administrative support including photocopying and filing
Supporting the Senior Legal Team with booking and arranging business travel
Acting as the central contact point for team communications and distributing enquiries appropriately
Managing the Inquiry mailbox and phone lines, including triage of incoming requests
Requirements:
Proactive approach to problem solving
Ability to deliver high-quality work in a fast-paced environment
Strong collaborative skills at all levels
Excellent organisational and time-management and prioritisation skills
Excellent attention to detail
Effective verbal and written communication skills
Ability to work independently
Must hold a valid passport
Must have lived in the UK for longer than 5 years (periods of 6 months or longer spent outside of the UK in the last 5 years will not be accepted)
Security clearance (SC + Basic DBS) will be processed if successful
What we offer:
All travel expenses are covered
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria