Administrative officer call handler Job at Brook-St Hiredonline (Loughborough)

Administrative officer call handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Loughborough

Salary:

12.36 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

No annual leave during training period
7 weeks academy for training
will need to be in the office whilst training
will be hybrid after training dependent on performance
after training will be 3 days in the office and 2 at home
period of 6 months or longer spent outside of the UK in the last 5 years will require an additional overseas police check

Job Responsibility

Prepare and manage court and tribunal papers, files, and documentation for hearings and meetings
Produce and process court/tribunal documents, standard correspondence, reports, and meeting materials
Maintain and update records using in-house systems, including data entry and file management
Provide administrative support including photocopying, filing, post handling, and organising meeting rooms and training sessions
Clerk civil and family courts, tribunals, and hearings, ensuring documentation is accurate and up to date
Assist court users and handle face-to-face, telephone, and written enquiries, delivering excellent customer service
Schedule hearings, contact relevant parties, serve court documents, execute warrants, and collect fines and fees
Process casework including court orders, claims, legal aid documentation, and financial transactions
Verify and check documents, records, and accounts for accuracy and compliance with procedures and regulations
Collect, assemble, and analyse information for reports, statistics, and operational planning

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet all essential criteria
Guaranteed interview with a PSR Sourcer for candidates with a disability and/or as a veteran or spouse/partner of military personnel who meet all essential criteria

Fulltime

Administrative officer - call handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Loughborough

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Dealing with customers - Phone and Email
Administration
Data input
Clear and understandable
Proactive thinking
IT skills
Confident with technology

Job Responsibility

Dealing with queries from customers about their case either by telephone or email
Note up cases on the case management system and take any necessary action
Have a positive approach and a can-do attitude
Be open to change and not be afraid to take on challenges
Have flexibility and the ability to adapt across teams and processes
Work in a fast-paced, challenging environment with the customer at the heart of everything we do
Keeping regular contact with court staff at processing sites throughout the country
Deliver customer query resolution across various customer contact channels
Consistently meeting performance indicators for accuracy and timeliness is required across all channels

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Admin officer call handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Northampton

Salary:

13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Taking high volume calls
Providing customer care to all including litigant in person and solicitors
Have a positive approach and a can-do attitude
Open to change and not afraid to take on challenges
Have flexibility and the ability to adapt across teams and processes
Demonstrate flexibility in thinking and adapt to new situations
Work in a fast-paced, challenging environment
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites
Deliver customer query resolution across various customer contact channels

Job Responsibility

Taking high volume calls for HMCTS
Providing customer care
Field calls from the public seeking assistance issuing or responding to their claim
Keeping regular contact with court staff at processing sites throughout the country
Deliver customer query resolution across various customer contact channels

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Call handler admin officer

MOJ - Call Handler/Admin Officer. Brook Street in partnership with Ministry of J...

Location

United Kingdom , Leicester

Salary:

12.36 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Maintain accurate and concise notes on appropriate operating systems following each telephone call
Answer a broad spectrum of telephone enquiries within the centre
Work as a team to problem solve, assess the impact of new Standard Operating Procedures (SOPS) and contribute to small projects
Be a team player, supporting the team with workload, sharing best practice and knowledge with colleagues
Be responsible for own development and be flexible with assisting other business areas when required
Look for innovative ways to continually improve the customer experience through the use of problem solving tools
Behaviour at all times to be in line with the Civil Service Code of Conduct and the MOJ Equality & Diversity Policy
Ensure compliance and that administration documentation meets quality standards
Accurately email queries that cannot be answered without recourse to the case file to the appropriate team
Undertake training and attend team briefs & office meetings to maintain skills & knowledge needed to carry out job

Job Responsibility

Drafting
Operations
Checking and verifying
Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria (via Brook Street website registration)

Fulltime

Administrative officer

Brook Street in partnership with the Home Office has a fantastic opportunity to ...

Location

United Kingdom , Sheffield

Salary:

13.85 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Call Centre background
Must hold a valid passport
Must have lived in the UK for longer than 5 years
No periods of 6 months or longer spent outside of the UK in the last 5 years
Security clearance (SC + Basic DBS) will be processed for successful candidate
Full-time attendance required for duration of training

Job Responsibility

Taking calls from members of the public on Windrush and compensation matters, offering accurate, empathetic advice as the first point of contact
Handling difficult or complex conversations with sensitivity and integrity
Providing administrative and direct customer support within the Complex Team
Working collaboratively with colleagues across all Windrush teams to support customers
Producing and maintaining accurate records of all customer interactions
Managing all administrative tasks related to the customer journey
Covering the Windrush Helpline's operating hours (9am-5pm) on a rota basis

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Construction Account Handler

To provide dedicated, administrative-focused account handling support within a s...

Location

United Kingdom , Essex

Salary:

35000.00 - 45000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience
Strong client management background with a focus on administrative processing and service delivery
Knowledge of the construction/commercial sector and associated risks (essential)
Experience using the Acturis insurance broking system (highly desirable)
Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers’ liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks
Excellent organisational and administrative skills with high attention to detail
Strong communication and interpersonal abilities for client-facing interactions
Proficient in Microsoft Office and insurance systems (Acturis experience preferred)
Ability to prioritise workload in a busy environment
Proactive, customer-focused mindset with problem-solving capabilities

Job Responsibility

Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals
Process new business, mid-term adjustments, cancellations, and endorsements efficiently
Maintain accurate client records and documentation using the Acturis system
Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover
Support risk management advice and ensure compliance with regulatory requirements
Contribute to client retention through proactive service and relationship management
Assist with claims notifications and coordination where required
Reviewing and updating client policies on Acturis
Responding to client emails and calls regarding coverage, premiums, or alterations
Preparing renewal submissions and negotiating terms with insurers

Fulltime

Scheduling Representative

The Scheduling Representative will be responsible for all Scheduling and Adminis...

Location

United States , San Diego

Salary:

60000.00 - 70000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of two (2) years of work experience in a complex staffing environment or managing the scheduling function of a large security operation
Ability to make fast scheduling decisions as changes and adjustments occur
Exceptional organizational skills
Strong attention to detail
Ability to work collaboratively with others
build strong working relationships
Demonstrated ability to make independent decisions quickly
to reprioritize importance of issues and to resolve issues in order of importance
Ability to follow up and work independently

Job Responsibility

Plan and communicate the weekly shifts to cover all posts in the assigned region
Communicate and coordinate with management and our front-line employees to make adjustments when necessary due to changes in the schedule (client requests, call-outs, etc.)
Use independent to determine optimal employee placement based on client needs
receive emergency service requests and negotiate with customer regarding service level and qualifications of personnel for assignment
Maintain Scheduling database to ensure accurate information on the daily schedule is posted
Collaborate with Human Resources on matters including but not limited to personnel information, incident tracking, and disciplinary action
Address tardiness of employees and coordinating disciplinary actions with the relevant supervisors
Address daily call outs and locate replacements for the shifts
Coordinate daily schedule adjustments in a timely fashion
Clear all “exceptions" to the schedule on a daily basis to ensure the weekly payroll records are correct by calling handlers/operatives, verifying data, etc., and documenting steps taken

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
401(k) plan, subject to eligibility requirements
Paid time off offered
Eight paid holidays (subject to eligibility)
Employee Assistance Program
Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

Fulltime

Scheduling Representative

The Scheduling Representative will be responsible for all Scheduling and Adminis...

Location

United States , Norwalk

Salary:

84000.00 - 87000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of two (2) years of work experience in a complex staffing environment or managing the scheduling function of a large security operation
Ability to make fast scheduling decisions as changes and adjustments occur
Exceptional organizational skills
Strong attention to detail
Ability to work collaboratively with others
build strong working relationships
Demonstrated ability to make independent decisions quickly
to reprioritize importance of issues and to resolve issues in order of importance
Ability to follow up and work independently

Job Responsibility

Plan and communicate the weekly shifts to cover all posts in the assigned region
Communicate and coordinate with management and our front-line employees to make adjustments when necessary due to changes in the schedule (client requests, call-outs, etc.)
Use independent to determine optimal employee placement based on client needs
receive emergency service requests and negotiate with customer regarding service level and qualifications of personnel for assignment
Maintain Scheduling database to ensure accurate information on the daily schedule is posted
Collaborate with Human Resources on matters including but not limited to personnel information, incident tracking, and disciplinary action
Address tardiness of employees and coordinating disciplinary actions with the relevant supervisors
Address daily call outs and locate replacements for the shifts
Coordinate daily schedule adjustments in a timely fashion
Clear all “exceptions” to the schedule on a daily basis to ensure the weekly payroll records are correct by calling handlers/operatives, verifying data, etc., and documenting steps taken

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
401(k) plan, subject to eligibility requirements
Paid time off offered
Eight paid holidays (subject to eligibility)
Employee Assistance Program
Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

Fulltime

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Administrative officer call handler

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