Administrative officer call handler Job at Brook-St Hiredonline (Loughborough)

Administrative officer - call handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Loughborough

Salary:

12.36 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Dealing with customers - Phone and Email
Administration
Data input
Clear and understandable
Proactive thinking
IT skills
Confident with technology

Job Responsibility

Dealing with queries from customers about their case either by telephone or email
Note up cases on the case management system and take any necessary action
Have a positive approach and a can-do attitude
Be open to change and not be afraid to take on challenges
Have flexibility and the ability to adapt across teams and processes
Work in a fast-paced, challenging environment with the customer at the heart of everything we do
Keeping regular contact with court staff at processing sites throughout the country
Deliver customer query resolution across various customer contact channels
Consistently meeting performance indicators for accuracy and timeliness is required across all channels

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

New

Administrative officer call handler

Brook Street in partnership with Ministry of Justice has a fantastic opportunity...

Location

United Kingdom , Loughborough

Salary:

12.36 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

No annual leave during training period
7 weeks academy for training
will need to be in the office whilst training
will be hybrid after training dependent on performance
after training will be 3 days in the office and 2 at home
period of 6 months or longer spent outside of the UK in the last 5 years will require an additional overseas police check

Job Responsibility

Prepare and manage court and tribunal papers, files, and documentation for hearings and meetings
Produce and process court/tribunal documents, standard correspondence, reports, and meeting materials
Maintain and update records using in-house systems, including data entry and file management
Provide administrative support including photocopying, filing, post handling, and organising meeting rooms and training sessions
Clerk civil and family courts, tribunals, and hearings, ensuring documentation is accurate and up to date
Assist court users and handle face-to-face, telephone, and written enquiries, delivering excellent customer service
Schedule hearings, contact relevant parties, serve court documents, execute warrants, and collect fines and fees
Process casework including court orders, claims, legal aid documentation, and financial transactions
Verify and check documents, records, and accounts for accuracy and compliance with procedures and regulations
Collect, assemble, and analyse information for reports, statistics, and operational planning

What we offer

Training provided
Guaranteed interview for veterans or spouses/partners of military personnel who meet all essential criteria
Guaranteed interview with a PSR Sourcer for candidates with a disability and/or as a veteran or spouse/partner of military personnel who meet all essential criteria

Fulltime

New

Administrative officer

Brook Street in partnership with the Home Office has a fantastic opportunity to ...

Location

United Kingdom , Sheffield

Salary:

13.85 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Call Centre background
Must hold a valid passport
Must have lived in the UK for longer than 5 years
No periods of 6 months or longer spent outside of the UK in the last 5 years
Security clearance (SC + Basic DBS) will be processed for successful candidate
Full-time attendance required for duration of training

Job Responsibility

Taking calls from members of the public on Windrush and compensation matters, offering accurate, empathetic advice as the first point of contact
Handling difficult or complex conversations with sensitivity and integrity
Providing administrative and direct customer support within the Complex Team
Working collaboratively with colleagues across all Windrush teams to support customers
Producing and maintaining accurate records of all customer interactions
Managing all administrative tasks related to the customer journey
Covering the Windrush Helpline's operating hours (9am-5pm) on a rota basis

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

Port Operations Agent

Join our global TUI Musement team within our specialist business brand Intercrui...

Location

Spain , Palma

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Preferred previous experience as a Port Agent
Good academic background
Maritime studies are desirable
Knowledge in ship industry finance / invoicing departments will be a plus
Excellent communication skills in English and Spanish language, both written and oral
Problem solving and analytical skills
Good office administration and organizational skills with a keen eye for attention to detail
Knowledge of Microsoft Office programs
Orientation to results and customer obsessed
Residence in Mallorca

Job Responsibility

Oversee agency vessel operations for the port call
Attending to all the operations and administrative duties
Arranging pilots, line handlers and stevedores
Coordinating ship clearance with government officials
Making transportation arrangements for crew onboard
Managing delivery of provisioning for the cruise ship
Remotely support Intercruises’ port operation teams with monitoring and responding to email requests
Performing accounting and billing reconciliations tasks
Keep control of documentation and backup for each attended call
Work in close collaboration with suppliers to reach agreements to ensure we deliver safe, healthy, and sustainable service

What we offer

Competitive salary and benefits as standard
Career progression opportunities in more than 50 countries worldwide
Develop yourself as part of a friendly, richly diverse and virtual international team
Exceptional approach to your learning - access to free learning platforms & language lessons

Fulltime

Junior Claims Handler

At Lawes Group, we are currently working with an established insurance business ...

Location

United Kingdom , Norwich

Salary:

Not provided

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

No prior claims experience required
Experience in customer service, admin, or office-based roles would be advantageous
School/college leavers and graduates are encouraged to apply
Strong communication skills and a professional telephone manner
Good attention to detail and willingness to learn
Positive attitude and ability to work as part of a team
Good IT skills, including Microsoft Word and Excel
Organised with the ability to manage multiple tasks

Job Responsibility

Assist with the handling of Personal Lines claims from first notification through to settlement
Communicate with policyholders, insurers, loss adjusters, and third-party suppliers
Gather and accurately input claims information and documentation
Provide regular updates to customers and manage expectations throughout the claims process
Escalate complex queries to senior team members where appropriate
Ensure all claims are handled in line with company procedures and FCA requirements
Handling inbound and outbound calls and emails from customers
Updating claims systems and maintaining accurate records
Managing Motor, Household, and Travel claims
Requesting information and documents from customers and third parties

Fulltime

Impofu Site Administrator

Responsible for a variety of administrative & clerical tasks and be the main con...

Location

South Africa , Eastern Cape

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Grade 12 certificate
Attention to detail and problem solving skills
Excellent written and verbal communication skills in English
Strong organizational skills with the ability to multi-task
Proficiency in MS Office (MS Word, Excel and PowerPoint)
Computer literate
Working knowledge of office equipment
Customer focused
Willing to travel when required
Valid drivers licence

Job Responsibility

Attend to calls on site and ensure they are transferred to the right individuals, or take an appropriate message
Filing of DTSI’s and permits
Updating and control of timesheets
Toolbox talk record keeping
Maintain and file vehicle inspection reports
Maintain and file PPE inspection reports
Maintain and file all subcontractor HSE documents
Maintain records of all site employees training and ensure early notification of expiry
Attend weekly service meeting, take minutes and distribute them
Check and submit site expenses for authorisation

Fulltime

Senior Helicopter Operations Coordinator

Location

Qatar , Doha

Salary:

Not provided

Lobellia

Expiration Date

Until further notice

Requirements

College or equivalent
Minimum 6 years’ experience in programming of supply vessels or helicopters or similar operation within the oil and gas industry
Fluent (level 6) in English both Verbal and Written
Strong demonstrated understanding of safety risk associated with personnel and cargo movement
Team player showing individual initiative, responsibility and integrity
Proficient MS Office
Strong administrative skills
Strong analytical skills

Job Responsibility

Plans and schedules helicopters and supply vessels in support of all offshore operations, including JV Companies, by assessing, calculating and assigning loads, capacity, operational priorities, and route economy
Liaises and co-ordinates the timely delivery of materials and cargo between users and contractors to meet ship and aircraft loading schedules thereby ensuring viability of planned movements, and involving considerable external liaison with contract suppliers, haulers, material handlers, port security and user departments
Schedules and prioritizes deliveries of cement, drilling chemicals, diesel fuel, water, and all other bulk required by offshore locations in order to maintain production and drilling operations
Resolves conflicts in passenger and cargo bookings to offshore locations using computer based logistics systems such as overbooked flights and payload issues, liaising and coordinating new departure schedules between the booking personnel of each company and the heliport that will ultimately meet the requirements of each company, and to ensure that at no single time more than one logistics activity is operating at any offshore location (e.g. cargo offloading during helicopter landing)
Abstracts and collates information from offshore locations and ports on behalf of Qatar Armed Forces aircraft/vessels, including producing daily status reports for the military and organization of fuelling, landing, routing through rig protected zones and ports, and using that knowledge to conduct critical safety deconfliction for military assets with QP/JV’s own logistics assets, based upon an assessment of the operational information provided from the military against the scheduled movements of the day
Acts as ‘Super-User’ for the bespoke cloud-based logistics IT systems which are national systems critical to daily management of offshore platforms. Receives calls from users and fixes any technical issues encountered, or grants new access to the system upon confirming approval with the companies authorized signatory

Fulltime

Korosun II Site Administrator

Responsible for a variety of administrative & clerical tasks and be the main con...

Location

South Africa , Eastern Cape

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Grade 12 certificate
Attention to detail and problem solving skills
Excellent written and verbal communication skills in English
Strong organizational skills with the ability to multi-task
Proficiency in MS Office (MS Word, Excel and PowerPoint)
Computer literate
Working knowledge of office equipment
Customer focused
Willing to travel when required
Valid drivers licence

Job Responsibility

Attend to calls on site and ensure they are transferred to the right individuals, or take an appropriate message
Filing of DTSI’s and permits
Updating and control of timesheets
Toolbox talk record keeping
Maintain and file vehicle inspection reports
Maintain and file PPE inspection reports
Maintain and file all subcontractor HSE documents
Maintain records of all site employees training and ensure early notification of expiry
Attend weekly service meeting, take minutes and distribute them
Check and submit site expenses for authorisation

What we offer

Opportunity to make our world a little more sustainable

Fulltime

Administrative officer call handler

Brook-St Hiredonline

Location:
United Kingdom , Loughborough

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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Job Description:

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