CrawlJobs Logo

Administrative officer - call handler

brookstreet.co.uk Logo

Brook-St Hiredonline

Location Icon

Location:
United Kingdom , Loughborough

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

12.36 GBP / Hour

Job Description:

Brook Street in partnership with Ministry of Justice has a fantastic opportunity to join their team as an Admin Officer - Call Hander. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

Job Responsibility:

  • Dealing with queries from customers about their case either by telephone or email
  • Note up cases on the case management system and take any necessary action
  • Have a positive approach and a can-do attitude
  • Be open to change and not be afraid to take on challenges
  • Have flexibility and the ability to adapt across teams and processes
  • Work in a fast-paced, challenging environment with the customer at the heart of everything we do
  • Keeping regular contact with court staff at processing sites throughout the country
  • Deliver customer query resolution across various customer contact channels
  • Consistently meeting performance indicators for accuracy and timeliness is required across all channels

Requirements:

  • Dealing with customers - Phone and Email
  • Administration
  • Data input
  • Clear and understandable
  • Proactive thinking
  • IT skills
  • Confident with technology
What we offer:
  • Training provided
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Administrative officer - call handler

Scheduling Representative

The Scheduling Representative will be responsible for all Scheduling and Adminis...
Location
Location
United States , New York
Salary
Salary:
64350.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • Minimum of two (2) years of work experience in a complex staffing environment or managing the scheduling function of a large security operation
  • Ability to make fast scheduling decisions as changes and adjustments occur
  • Exceptional organizational skills
  • Strong attention to detail
  • Ability to work collaboratively with others
  • build strong working relationships
  • Demonstrated ability to make independent decisions quickly
  • to reprioritize importance of issues and to resolve issues in order of importance
  • Ability to follow up and work independently
Job Responsibility
Job Responsibility
  • Plan and communicate the weekly shifts to cover all posts in the assigned region
  • Communicate and coordinate with management and our front-line employees to make adjustments when necessary due to changes in the schedule (client requests, call-outs, etc.)
  • Use independent to determine optimal employee placement based on client needs
  • receive emergency service requests and negotiate with customer regarding service level and qualifications of personnel for assignment
  • Maintain Scheduling database to ensure accurate information on the daily schedule is posted
  • Collaborate with Human Resources on matters including but not limited to personnel information, incident tracking, and disciplinary action
  • Address tardiness of employees and coordinating disciplinary actions with the relevant supervisors
  • Address daily call outs and locate replacements for the shifts
  • Coordinate daily schedule adjustments in a timely fashion
  • Clear all “exceptions” to the schedule on a daily basis to ensure the weekly payroll records are correct by calling handlers/operatives, verifying data, etc., and documenting steps taken
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • 401(k) plan, subject to eligibility requirements
  • Paid time off offered
  • Eight paid holidays (subject to eligibility)
  • Employee Assistance Program
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!
  • Fulltime
Read More
Arrow Right

Senior Helicopter Operations Coordinator

Location
Location
Qatar , Doha
Salary
Salary:
Not provided
lobelia.earth Logo
Lobellia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College or equivalent
  • Minimum 6 years’ experience in programming of supply vessels or helicopters or similar operation within the oil and gas industry
  • Fluent (level 6) in English both Verbal and Written
  • Strong demonstrated understanding of safety risk associated with personnel and cargo movement
  • Team player showing individual initiative, responsibility and integrity
  • Proficient MS Office
  • Strong administrative skills
  • Strong analytical skills
Job Responsibility
Job Responsibility
  • Plans and schedules helicopters and supply vessels in support of all offshore operations, including JV Companies, by assessing, calculating and assigning loads, capacity, operational priorities, and route economy
  • Liaises and co-ordinates the timely delivery of materials and cargo between users and contractors to meet ship and aircraft loading schedules thereby ensuring viability of planned movements, and involving considerable external liaison with contract suppliers, haulers, material handlers, port security and user departments
  • Schedules and prioritizes deliveries of cement, drilling chemicals, diesel fuel, water, and all other bulk required by offshore locations in order to maintain production and drilling operations
  • Resolves conflicts in passenger and cargo bookings to offshore locations using computer based logistics systems such as overbooked flights and payload issues, liaising and coordinating new departure schedules between the booking personnel of each company and the heliport that will ultimately meet the requirements of each company, and to ensure that at no single time more than one logistics activity is operating at any offshore location (e.g. cargo offloading during helicopter landing)
  • Abstracts and collates information from offshore locations and ports on behalf of Qatar Armed Forces aircraft/vessels, including producing daily status reports for the military and organization of fuelling, landing, routing through rig protected zones and ports, and using that knowledge to conduct critical safety deconfliction for military assets with QP/JV’s own logistics assets, based upon an assessment of the operational information provided from the military against the scheduled movements of the day
  • Acts as ‘Super-User’ for the bespoke cloud-based logistics IT systems which are national systems critical to daily management of offshore platforms. Receives calls from users and fixes any technical issues encountered, or grants new access to the system upon confirming approval with the companies authorized signatory
  • Fulltime
Read More
Arrow Right
New

Scheduling Representative

The Scheduling Representative will be responsible for all Scheduling and Adminis...
Location
Location
United States , New York
Salary
Salary:
64350.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • Minimum of two (2) years of work experience in a complex staffing environment or managing the scheduling function of a large security operation
  • Ability to make fast scheduling decisions as changes and adjustments occur
  • Exceptional organizational skills
  • Strong attention to detail
  • Ability to work collaboratively with others
  • build strong working relationships
  • Demonstrated ability to make independent decisions quickly
  • to reprioritize importance of issues and to resolve issues in order of importance
  • Ability to follow up and work independently
Job Responsibility
Job Responsibility
  • Plan and communicate the weekly shifts to cover all posts in the assigned region
  • Communicate and coordinate with management and our front-line employees to make adjustments when necessary due to changes in the schedule (client requests, call-outs, etc.)
  • Use independent to determine optimal employee placement based on client needs
  • receive emergency service requests and negotiate with customer regarding service level and qualifications of personnel for assignment
  • Maintain Scheduling database to ensure accurate information on the daily schedule is posted
  • Collaborate with Human Resources on matters including but not limited to personnel information, incident tracking, and disciplinary action
  • Address tardiness of employees and coordinating disciplinary actions with the relevant supervisors
  • Address daily call outs and locate replacements for the shifts
  • Coordinate daily schedule adjustments in a timely fashion
  • Clear all “exceptions” to the schedule on a daily basis to ensure the weekly payroll records are correct by calling handlers/operatives, verifying data, etc., and documenting steps taken
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • 401(k) plan, subject to eligibility requirements
  • Paid time off offered at an accrual rate of 4.923 hours bi-weekly
  • Eight paid holidays
  • Employee Assistance Program
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...
  • Fulltime
Read More
Arrow Right
New

CRM Manager

My client works within the FMCG Sector and is looking for a CRM manager to join ...
Location
Location
United Kingdom , Manchester
Salary
Salary:
48000.00 GBP / Year
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid experience within CRM
  • Must be able to be hands-off and hands-on when required
  • Must have experience building lifecycle automation campaigns
  • Must have had experience with a similar platform to Klayvio
  • Experience with FMCG is desirable but not essential
Job Responsibility
Job Responsibility
  • Develop and execute the CRM Strategy
  • Design and implement effective CRM strategies to boost customer engagement, retention, and lifetime value
  • Analyse customer data and insights to identify trends, opportunities, and areas for improvement in the customer journey
  • Plan and execute targeted email, SMS, and push campaigns to promote products, offers, and news to different segments of the customer base
  • Monitor and report on the performance of CRM activities, using metrics such as open rates, click-through rates, conversion rates, and customer lifetime value
  • Manage and amplify the referral programme by improving touchpoints and testing new offers
  • Fulltime
Read More
Arrow Right
New

Travel ICU RN

Titan Medical is looking for travelers to fill a Travel ICU position for a 17-we...
Location
Location
United States , Albany, GA
Salary
Salary:
Not provided
titanmed.com Logo
Titan Medical Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum years of experience: 2
  • previous travel experience is not required
  • Certifications: BCLS/BLS/ACLS
Read More
Arrow Right
New

Send ta

Working with a y2 pupil. Is trans. Struggling during school time. 1;1 support. O...
Location
Location
United Kingdom , Eastbourne
Salary
Salary:
Not provided
pinktile.co.uk Logo
Pink Tile Education Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working with a y2 pupil
  • Is trans
  • Struggling during school time
  • 1
  • 1 support
  • Other SEND needs in there too
Read More
Arrow Right
New

CRM Manager

I’m looking for a CRM Manager to join my client’s business based in Surrey. In t...
Location
Location
United Kingdom , Surrey
Salary
Salary:
Not provided
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience of delivering comprehensive CRM programmes
  • Experience in producing proven effective marketing content within CRM channels
  • Experience in setting CRM-specific KPIs and measuring against them
  • Proficient using analytical tools such as Google Analytics
  • Great experience building email campaigns in HTML and CSS
Job Responsibility
Job Responsibility
  • Develop and implement a comprehensive marketing strategy to engage with clients' customers and drive increased lifetime value, engagement, AOV and retention
  • Leverage the value of client's first party data, responsible for the quality output, identifying and utilise data segments, customer behaviour, trends and insights to inform the strategy and plans
  • Manage all email communications from end to end including planning, build, data segmentation, send, deliverability and performance
  • Manage key CRM channels such as email, SMS, linking together with marketing colleagues to support multi-channel campaigns to deliver business objectives
Read More
Arrow Right
New

Utility Cleaner

Our Utility Cleaners play an important role in support of a number of vital hote...
Location
Location
Dominican Republic , Santo Domingo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • No high school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Ability to stand, sit, or walk for an extended period of time
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Job Responsibility
Job Responsibility
  • Support cleaning needs across departments (e.g., kitchen, food and beverage, laundry)
  • Prepare fresh clean linen and spotless dining ware for guests
  • Operate and maintain cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers)
  • Transport dishware or linens across the hotel
  • Create a safe workplace
  • Follow company policies and procedures
  • Uphold quality standards
  • Ensure uniform, personal appearance, and communications are professional
  • Ensure adherence to quality expectations and standards
  • Develop and maintain positive working relationships with other employees and departments
  • Fulltime
Read More
Arrow Right