Administrative officer - call handler Job at Brook-St Hiredonline (Loughborough)

Scheduling Representative

The Scheduling Representative will be responsible for all Scheduling and Adminis...

Location

United States , New York

Salary:

64350.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of two (2) years of work experience in a complex staffing environment or managing the scheduling function of a large security operation
Ability to make fast scheduling decisions as changes and adjustments occur
Exceptional organizational skills
Strong attention to detail
Ability to work collaboratively with others
build strong working relationships
Demonstrated ability to make independent decisions quickly
to reprioritize importance of issues and to resolve issues in order of importance
Ability to follow up and work independently

Job Responsibility

Plan and communicate the weekly shifts to cover all posts in the assigned region
Communicate and coordinate with management and our front-line employees to make adjustments when necessary due to changes in the schedule (client requests, call-outs, etc.)
Use independent to determine optimal employee placement based on client needs
receive emergency service requests and negotiate with customer regarding service level and qualifications of personnel for assignment
Maintain Scheduling database to ensure accurate information on the daily schedule is posted
Collaborate with Human Resources on matters including but not limited to personnel information, incident tracking, and disciplinary action
Address tardiness of employees and coordinating disciplinary actions with the relevant supervisors
Address daily call outs and locate replacements for the shifts
Coordinate daily schedule adjustments in a timely fashion
Clear all “exceptions” to the schedule on a daily basis to ensure the weekly payroll records are correct by calling handlers/operatives, verifying data, etc., and documenting steps taken

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
401(k) plan, subject to eligibility requirements
Paid time off offered
Eight paid holidays (subject to eligibility)
Employee Assistance Program
Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

Fulltime

New

Backend Software Engineer

We’re looking for a Backend Engineer who will help us achieve ambitious goals. W...

Location

Armenia , Yerevan

Salary:

Not provided

Miro

Expiration Date

Until further notice

Requirements

5+ years of backend development experience
4+ years of experience building robust, high-scale, distributed systems in production environments
Proficient in REST, WebSockets for real-time communication
Familiarity with cloud architecture, with preference given to experience with AWS
Understanding of high-load architecture and SaaS infrastructure
Understanding of Apache Kafka or equivalent messaging systems
Proficient in multithreading concepts in Java, including thread management, thread pools, and their impact on system resources and performance
We use Java 17, Kotlin and Spring (+Spring Boot)

Job Responsibility

Create high quality technical design and high quality, self-documented code
Design and implement scalable and high-performing solutions with concurrency and fault-tolerance in mind
Optimize application performance and scalability, identifying areas for improvement and implementing necessary enhancements
Design and implement flexible but stable and future-proof data access patterns and contracts (APIs, events)
Take long-term ownership for feature/subsystem
Write exception-safe mission-critical code that has no right to crash
Collaborate with teams across Miro to improve our product, architecture, and engineering practices

What we offer

Competitive equity package
Health insurance for you and your family
Breakfast, lunch, snacks, and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team
Travel allowance for your commute

New

Backend Engineer

As a Backend Engineer in our AI Platform team, you’ll play a crucial role in bui...

Location

United Kingdom , London

Salary:

Not provided

Miro

Expiration Date

Until further notice

Requirements

4+ years of backend engineering experience
Strong experience with Python, Java or Kotlin in production environments
Experience designing and maintaining scalable services
Familiarity with modern AI providers (AWS Bedrock, Open AI, Anthropic, etc)
Proficiency in modern development practices (CI/CD, observability, test automation)
A passion for building tooling that accelerates innovation
Strong ownership mindset and collaborative approach to problem-solving
Experience with ML Ops
Experience working in a product-led company or supporting AI in end-user features
Understanding of AI/ML concepts such as model training, validation, and evaluation metrics

Job Responsibility

Design, develop, and maintain backend services that support model training, inference, and experimentation
Develop tooling that improves reliability, reproducibility, and speed of AI development and deployment across Miro
Contribute to system architecture and infrastructure choices with a focus on scalability, performance, and maintainability
Build scalable and efficient data pipelines to power AI insights and quality improvements
Help shape and drive technical strategy for Miro’s AI platform
Maintain high code quality through testing, code reviews, and automation

What we offer

Competitive equity package
Health insurance for you and your family
Corporate pension plan
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team

New

Technical Account Manager

We are seeking a Technical Account Manager (TAM) to partner with Enterprise cust...

Location

Japan , Tokyo

Salary:

Not provided

Miro

Expiration Date

Until further notice

Requirements

5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
Proven ability to lead workflow optimization, platform adoption, and change management initiatives
Expertise in platform analytics to drive data-informed decisions and continuous improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Native-level Japanese proficiency and business-level English proficiency are required

Job Responsibility

Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
Provide guidance on embedding Miro into the customer’s existing systems and ways of working
Monitor platform health, engagement, usage patterns, and feature adoption
Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
Equip internal champions with strategies to scale adoption across departments, regions, and teams
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI

What we offer

Competitive equity package
Wellbeing benefit and WFH equipment allowance
Group Personal Accident Insurance (業務災害総合保険) and Group Long-Term Disability Insurance (団体長期障害所得補償保険)
Reimbursement for the annual health check
Annual learning and development allowance to grow your skills and career
Company-sponsored English lessons
Travel allowance for your commute

New

Technical Account Manager

We are seeking a Technical Account Manager (TAM) to partner with Enterprise cust...

Location

United States , Austin

Salary:

Not provided

Miro

Expiration Date

Until further notice

Requirements

5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
Proven ability to lead workflow optimization, platform adoption, and change management initiatives
Expertise in platform analytics to drive data-informed decisions and continuous improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Willing to travel to customer sites up to 25%

Job Responsibility

Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
Provide guidance on embedding Miro into the customer’s existing systems and ways of working
Monitor platform health, engagement, usage patterns, and feature adoption
Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
Equip internal champions with strategies to scale adoption across departments, regions, and teams
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI

What we offer

401k matching + Competitive equity package
Excellent Medical, Dental and Vision health benefits
Fertility & Family Forming Benefits
Flexible time off
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Up to $2,000 of charitable donation matches each year

Fulltime

New

Underwriter

This role is responsible for driving and executing consumer insurance initiative...

Location

Singapore , Singapore River

Salary:

4500.00 - 5000.00 SGD / Month

Randstad

Expiration Date

February 07, 2026

Requirements

Process-oriented
Meticulous
Strong organizational skills
Preferably hold a certification in General Insurance
Must minimally possess the Basic Concepts and Principles (BCP) and Personal General Insurance (PGI) certificates
2+ years of experience in the general insurance industry is preferred
Prior experience in product development, managing marketing campaigns, or digital channel initiatives is an advantage
Strong verbal and written communication
Strong interpersonal skills
Ability to work independently

Job Responsibility

Drive and execute consumer insurance initiatives, focusing on Home and Bancassurance products
Drive and execute distribution, product, marketing, and service initiatives to achieve business targets and KPIs
Efficiently handle new and renewal policy underwriting and administration for Home and Bancassurance, ensuring compliance with underwriting guidelines
Collaborate with business partners to develop marketing campaigns and sales activities
Conduct market analysis to survey competitors' product and distribution strategies
Work with stakeholders on product enhancements, campaign implementation, and conducting product and sales training

What we offer

Bonus

New

AI Technical Architect

We are hiring an AI Technical Architect to support our most strategic customers ...

Location

Amsterdam; Berlin; London; Munich; Paris

Salary:

Not provided

Miro

Expiration Date

Until further notice

Requirements

6+ years of experience in a technical consulting, solution architecture, or professional services role with customer-facing responsibilities
Hands-on experience designing or implementing AI solutions, including working with LLMs, prompt engineering, and/or agent frameworks (e.g. AutoGPT, LangChain, RAG)
Strong familiarity with AI tooling and APIs (e.g. OpenAI, Hugging Face, Vertex AI), and knowledge of how to integrate these within customer workflows
Experience designing, evaluating, and deploying AI agents or workflows using frameworks like LangChain, CrewAI, or AutoGPT
Knowledge of REST APIs and experience with low-code/no-code automation platforms is a strong plus
Excellent facilitation and communication skills with the ability to explain complex AI concepts to a non-technical audience
Strategic mindset with a bias toward experimentation, iteration, and learning
Knowledge of enterprise AI safety, data privacy, and responsible deployment practices
Hands-on experience integrating AI into enterprise SaaS environments using APIs or low-code tools
Curiosity and empathy—especially when it comes to understanding a customer’s needs and how AI can uniquely solve them

Job Responsibility

Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities
Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarisation tools, and custom GPT integrations
Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring
Guide customers through technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms (e.g. Zapier, Workato, OpenAI, Azure OpenAI, LangChain)
Collaborate with Product and Engineering to influence the roadmap based on real-world customer needs and emerging AI trends
Partner with Customer Success and Account Managers to ensure successful onboarding, measurable adoption, and retention of AI use cases
Facilitate enablement sessions and workshops for technical and non-technical audiences on using Miro’s AI tools effectively
Contribute to documentation, best practices, and scalable assets for repeatable AI engagements

What we offer

Competitive equity package
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team

New

Commercial Attorney

Miro is seeking a pragmatic and business-oriented Commercial Attorney to join ou...

Location

United States , Austin; New York

Salary:

177760.00 - 222200.00 USD / Year

Miro

Expiration Date

Until further notice

Requirements

5-8 years as in-house counsel or attorney focusing on commercial matters in the tech industry
J.D. from an accredited law school
admitted to practice in at least one U.S. jurisdiction
Strong working knowledge of SaaS licensing, data privacy/security, IP ownership, and AI-related contractual issues
Strong knowledge around marketing laws, AI products and systems
Proven ability to draft, redline, and negotiate complex agreements in multi-faceted environments
Exceptional communication and negotiation skills, with the ability to translate complex legal concepts and risks into business-friendly language
Demonstrated experience managing multiple priorities and deadlines in a fast-moving, distributed environment
Ability to balance business enablement with risk mitigation

Job Responsibility

Draft, review, negotiate, and manage a broad range of agreements, including: Inbound: vendor, licensing, software, SaaS, and services agreements, NDAs, AI addendums, and DPAs
Marketing, agency and partnership agreements, contracts specific to advertising, sponsorships, endorsements, brand promotion, campaigns, content creation and media buying
Outbound: master cloud / SaaS agreements, NDAs, DPAs, and AI addendums
Advise the marketing team on legal aspects of marketing campaigns, promotions, and intellectual property
Provide clear, practical legal advice to Procurement, Marketing, Sales, Finance, Privacy/Security, and other teams on contract terms, risk mitigation, and commercial strategy
Partner with business stakeholders to balance scalability, deal velocity, and risk management in a one-to-many SaaS contracting model
Draft and refine contractual language addressing the use of AI tools, models, and platforms
Support the ongoing development and implementation of contract templates, playbooks, best practices and process automations to enhance consistency and efficiency
Focus on the efficient and effective operation of the company-wide Procurement function (including establishing and weighing in on processes, forms and playbooks)
Ensure agreements align with Miro’s contracting policies, data protection standards, and regulatory requirements across global jurisdictions

What we offer

401k matching + Competitive equity package
Excellent Medical, Dental and Vision health benefits
Fertility & Family Forming Benefits
Flexible time off
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Up to $2,000 of charitable donation matches each year

Fulltime

Administrative officer - call handler

Brook-St Hiredonline

Location:
United Kingdom , Loughborough

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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Location:United Kingdom , Loughborough

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Requirements:

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Job Posted:December 28, 2025

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