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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Administrative & General Coordinator

Thailand, Koh Samui · Job Posted January 20, 2026
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Job Description

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Requirements

  • Answer guest questions regarding property services/features and hours of operation
  • Document all guest requests/complaints and communicate such to appropriate personnel
  • Maintain awareness of undesirable persons on property premises
  • Ensure adherence to quality expectations and standards
  • Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Provide assistance to coworkers, ensuring they understand their tasks
  • Monitor the performance of others to ensure adherence to quality expectations and standards
  • Follow all company and safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

What we offer

  • Chance to be proud of the work you do and who you work with
  • Opportunity to learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values
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