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We are looking for a detail-oriented Administrative Coordinator to join our team in Hudson, Wisconsin. In this Contract to permanent position, you will play a vital role in supporting administrative operations while delivering exceptional service to clients and team members. Your ability to manage tasks efficiently and maintain effective communication will be key to success in this role.
Job Responsibility:
Deliver outstanding customer service to both internal and external clients, ensuring their needs are met with attention to detail
Resolve customer concerns and de-escalate challenging situations by providing thoughtful assistance and solutions
Perform administrative tasks such as scanning, mailing, faxing, and data entry with accuracy and efficiency
Process forms and documents within relevant systems to support organizational workflows
Audit service authorizations for accuracy, collaborating with representatives to address discrepancies effectively
Communicate clearly and effectively to ensure smooth coordination and workflow management
Adhere to legal requirements, organizational policies, and established procedures in daily tasks
Maintain intermediate-level proficiency in computer applications to support administrative functions
Apply strong problem-solving and decision-making skills to address challenges and improve processes
Engage in training and ongoing development opportunities to enhance skills and knowledge
Requirements:
Proven experience in administrative support roles, preferably in a healthcare or related industry
Strong customer service skills with the ability to handle both inbound and outbound calls professionally
Proficiency in calendar management and scheduling tasks
Familiarity with CRM systems and tools such as Adobe Acrobat and Microsoft Excel
Demonstrated ability to de-escalate situations and resolve client concerns effectively
Competence in document scanning, data entry, and general clerical tasks
Intermediate computer skills with a focus on efficiency and accuracy
Excellent communication and organizational abilities to manage workflows seamlessly
What we offer:
medical, vision, dental, and life and disability insurance