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Administrative Coordinator

United Kingdom, London 26936.00 GBP / Year · Job Posted February 16, 2026
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Job Description

To provide administrative and coordination support to the MHCBS team, ensuring accurate data entry, documentation processing, and effective communication with partners and service users. The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.

Job Responsibility

  • Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed
  • Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution
  • Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines
  • Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines
  • Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues
  • Support accurate reporting by ensuring high data integrity and flagging inconsistencies
  • Coordinate administrative needs for team meetings, external engagements, and cross-agency communication

Requirements

  • Strong administrative and organisational skills
  • Attention to detail and ability to follow procedures
  • Experience working in a team environment
  • Good written and verbal communication skills
  • Comfortable using Microsoft Office and CRM systems
  • Able to work independently and manage time effectively
  • Alignment with Toynbee Hall’s mission and strategy
  • Alignment and willingness to work in line to our values: Inclusive - open-minded, transparent, convening and collaborative
  • seeking fresh and alternative perspectives
  • Courageous – principled, ambitious and acting with integrity
  • Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
  • An understanding of safeguarding and willingness to develop understanding further

Nice to have

  • Experience in the charity or advice sector
  • Understanding of mental health services or crisis support environment

What we offer

  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
  • After 2 years: +3 extra days of leave
  • After 3 years: +1 additional day
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
  • Enhanced Sick Pay
  • Enhanced Maternity & Paternity Leave
  • Employee Eyecare Vouchers
  • Employee Assistance Programme
  • Mental Health First Aid
  • Tenancy Deposit Scheme
  • Interest-Free Season Ticket Loan
  • Cycle to Work Scheme
  • Charity Mentoring Network
  • Westfield Health Cash Plan
  • Perk Box

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