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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Job Responsibility:
Facilitate the acquisition of apostilles for essential documentation
Create accompanying attachments and insert hyperlinks for submission processes involving external agencies
Ensure timely completion of all required training related to the quality management system
Regularly conduct regulatory intelligence surveillance, recording findings and sharing them as instructed
Familiarize yourself with the procedures for commercial release authorization, updating relevant records as directed
Assist with both internal and external audits, as well as compliance assessments
Serve as the main point of contact for managing customer complaints, including intake, investigation, tracking, resolution, and reporting
Draft and issue complaint response letters when requested and prepare professional customer communications detailing investigation outcomes
Perform adverse event searches within the database
Handle the processing and tracking of returned devices linked to customer complaints
Compile registration materials as needed by distributors, following provided guidelines
Conduct thorough labeling reviews based on established checklists
Stay informed on evolving global regulations, standards, policies, and guidance issued by regulatory authorities, analyzing their potential impact on the organization
Take on additional responsibilities as assigned
Requirements:
5-10 years of administrative experience
Prior experience with Medical Complaints and medical records
What we offer:
medical, vision, dental, and life and disability insurance
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