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This role is ideal for someone who thrives in a fast-paced environment and enjoys helping customers during stressful situations. You will be the first point of contact for incoming service requests and play a critical role in ensuring jobs are handled efficiently.
Job Responsibility:
Answer and manage high-volume inbound phone calls
Enter and dispatch service jobs accurately and efficiently
Route calls and requests to the appropriate team members
Provide professional, empathetic customer service to clients in urgent situations
Support front desk operations and general administrative duties
Maintain accurate records using internal systems
Requirements:
1+ year of customer service, administrative, or call center experience preferred (open to entry-level candidates)
Strong communication skills and professional phone presence
Ability to stay calm and composed under pressure
High attention to detail and strong data entry skills
Comfortable working in a fast-paced, high-call-volume environment
Industry-specific software experience is a plus (training provided)