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Administrative Coordinator, Advising

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University of Rochester

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Location:
United States of America , Rochester

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Contract Type:
Not provided

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Salary:

18.65 - 26.11 USD / Hour

Job Description:

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility:

  • Serve as the primary point of contact in a high-traffic, student-centered office
  • Deliver outstanding customer service by welcoming visitors, managing scheduling, answering phone calls, responding to chat inquiries, and supporting day-to-day administrative functions
  • Provide operational support to the College Center for Advising Services (CCAS) and administrative assistance to the advising team
  • Serve as the first point of contact for visitors—including students, families, staff, and faculty—by providing general information and directing them to appropriate staff or departments
  • Respond to incoming calls on a five-line phone system, responds to chat inquiries, and ensures prompt, accurate assistance
  • Support student peer advisors by offering administrative guidance, answering questions, and helping ensure they have the tools and information needed for success
  • Maintain office supplies and inventory
  • Check and manage office voicemail, forwarding messages as needed and updating the staff calendar to reflect appointments and availability
  • Submit and track facilities requests
  • Coordinate daily front-desk coverage
  • Accurately record and distribute minutes for weekly staff meetings and other committee meetings
  • Perform additional administrative duties as assigned
  • Coordinate and schedule meetings using the office’s scheduling system
  • Support individual advisors with meeting coordination and event planning, including managing logistics, reserving rooms, arranging catering, and confirming all necessary details
  • Assist with ongoing special projects and contribute to front office operations
  • Serve as part of the two-person Letters Team responsible for sending timely communications to students and faculty regarding student status changes and requests
  • Provide administrative support for the e5 and Take Five Scholars Program
  • Review and process drop/add forms submitted by students
  • Pull and organize data from internal systems
  • Format and maintain Excel reports to support team analysis and decision-making

Requirements:

  • High School diploma or equivalent required
  • Associate’s Degree preferred
  • 2 years of administrative/office support and practical office experience
  • Or equivalent combination of education and experience required
  • Strong organizational skills, excellent customer service skills, and ability to multitask preferred
  • Ability to be sensitive to student and faculty needs preferred
  • Effective communication skills preferred
  • Accuracy and attention to detail and ability to proactively resolve problems to determine best course of action preferred
  • Ability to work collaboratively in a team-oriented environment with a friendly and professional demeanor preferred
  • Proficiency in Microsoft Office preferred

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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