Administrative Assistant

• Handle administrative tasks with precision, including document management, scheduling, and correspondence
• Conduct mail runs and other errands within the Tenderloin area, ensuring timely completion of tasks
• Maintain strong communication with clients and colleagues to support seamless operations
• Assist with tenant-related matters, including case management and housing retention strategies
• Conduct outreach visits and needs assessments to provide tailored support to tenants
• Coordinate community events and tenant engagement initiatives in collaboration with property management and case managers
• Ensure tenant files are accurately maintained, including file creation, updates, and archival processes
• Respond to tenant crises with effective de-escalation techniques and provide necessary support
• Refer tenants to appropriate services and programs based on individual needs and assist with follow-through
• Adhere to confidentiality protocols and report incidents of concern to the appropriate parties

• Proven experience in administrative roles, preferably within housing or community services
• Strong computer skills, including familiarity with tools such as ADP Workforce Now, Dayforce, and Ceridian
• Excellent customer service abilities and communication skills
• Comfortable with fieldwork, including walking around the Tenderloin area for tasks
• Knowledge of benefit functions and background checks is advantageous
• Ability to handle sensitive situations with professionalism and confidentiality
• Strong organizational skills and attention to detail

Prior experience with auditing or tenant case management is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan