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Provides high-level secretarial and administrative support. Manages projects, planning processes and provides information and assistance as requested. Answers telephones, processes mail, provides customer assistance, and researches information. Manages records and various department accounting functions. Provides support to the department commissions, which require occasional evening coverage. Although this position may share many of the same types of duties as a Staff Assistant, the Administrative Assistant level is distinguished by the performance of administrative support work that has greater variety, complexity, sensitivity, exposure, and autonomy. This position could support any of the following operations within the department: Parks and Rights-of-Way, Recreation and the Goodyear Recreation Center, Arts and Culture, Administration, and Ballpark Operations.
Job Responsibility:
Provides high-level secretarial and administrative support
Manages projects, planning processes and provides information and assistance as requested
Answers telephones, processes mail, provides customer assistance, and researches information
Manages records and various department accounting functions
Provides support to the department commissions, which require occasional evening coverage
Balances daily transactions and deposits for the high performing Goodyear Recreation Center
Processes customer requests, payments, refunds, account updates, registrations and accounting processes related to recreational programs and services
Assists customers with understanding and registering for programs and services within the department
Performs financial and accounting duties such as updating various reports, records, updating information in city accounting software, and providing general audits to the cash handling, reconciliation, and deposit of funds
Performs general financial and accounting procedures for the entire Department by reconciling department staff monthly procurement card purchases, coordinating and centralizing the purchase of department supplies, initiating purchase requests within the purchasing system, and receipting goods and services within the purchasing system
Responds to and resolves complex inquiries from citizens and other agencies regarding registration, financials and program support functions
Creates, edits, and maintains Standard Operating Procedures for various administrative functions
Creates and analyzes reports related to program participation and identify irregularities and discrepancies on accounts including individual and organizational accounts
Serves on City teams as assigned by attending meetings, performing assigned tasks, and working in cooperation with other City employees for a common goal
Demonstrates excellent customer service through daily interactions with internal and external customers through phone, email, and in-person communication
Maintain a working knowledge of all general and building safety rules including knowledge of front desk operations, facility operations and basic knowledge of fitness and aquatics areas
Enforce safety rules and improve public and employee knowledge by preventing and correcting unsafe behavior
Assists department with records management (may serve as Records Control Officer), report preparation, special projects and activities, Council Action Reports, presentations, operational and strategic plans, and customer requests for information
Assists management staff with follow up on work assignments within the department
Develops, edits, or compiles various department reports such as the weekly activity report, monthly City Manager’s report, monthly project status report, etc.
analyzes statistical data and generates standard reports
Greet and direct patrons in person and on the telephone while answering program questions efficiently and accurately
Provides support to others within the department as necessary
Requirements:
Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency
Minimum two years of experience in a related field
Valid Driver’s License
Reading: Work requires the ability to read and comprehend budget instructions, reports, strategic planning documents, correspondence, software manuals, management books, trade journals and policies
Math: Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division
Writing: Work requires the ability to write memoranda, correspondence, reports and produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar
Nice to have:
Three years of clerical experience providing administrative support to multiple staff as well as managing contracts and financials
one year of Microsoft Office experience
some experience in creating standard operating procedures (S.O.P.s)
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