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We are seeking a detail-oriented and professional Administrative Assistant to support daily operations within our insurance office in Wilmington, Delaware. This role is responsible for providing administrative support to leadership and staff, maintaining office organization, assisting with client communications, and helping ensure efficient workflow in a fast-paced insurance environment. The ideal candidate is organized, customer-focused, and able to manage multiple priorities with accuracy and professionalism.
Job Responsibility
Provide administrative support to managers, agents, and office staff
Answer and direct incoming calls, emails, and correspondence
Greet clients and visitors in a professional and courteous manner
Schedule meetings, appointments, and calendar updates
Prepare, format, and maintain documents, reports, and spreadsheets
File, scan, and organize records, policies, and other office documentation
Assist with data entry, policy updates, and general office recordkeeping
Support client service activities by responding to basic inquiries and routing requests appropriately
Process mail, handle office supplies, and coordinate general office operations
Maintain confidentiality of client and company information
Assist with special projects and other administrative tasks as assigned
Requirements
High school diploma or equivalent required
associate degree preferred
Previous experience in an administrative assistant, office assistant, or customer service role preferred
Experience in insurance, financial services, or a professional services environment is a plus
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to multitask and prioritize work in a deadline-driven environment
Professional demeanor and strong customer service skills
Nice to have
Familiarity with insurance terminology, policies, or office procedures
Experience with document management systems or CRM platforms
Ability to work independently and collaboratively with a team
Strong problem-solving skills and reliability
What we offer
Medical, vision, dental, and life and disability insurance