Administrative Assistant, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Hangzhou

Category:
Office Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Administrative Assistant position at JW Marriott Hotel Hangzhou, responsible for office administration, guest service, equipment maintenance, and team support in a luxury hospitality environment

Job Responsibility:

Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Provide assistance to coworkers, ensuring they understand their tasks
Protect company assets
Thank guests with genuine appreciation
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Perform other reasonable job duties as requested by Supervisors

Requirements:

Receive and distribute incoming faxes to appropriate personnel and guests
Keep office equipment in working order and contact service representatives to correct problems with office equipment
Transmit information or documents using a computer, mail, or facsimile machine
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
Operate standard office equipment other than computers
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Answer guest questions regarding property services/features and hours of operation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

What we offer:

Training
Development
Recognition
Holistic well-being focus
True camaraderie with diverse group of co-workers
Community work environment

Additional Information:

Job Posted:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Administrative Assistant