Administrative assistant, Randstad

Randstad

Location:
Canada, Saint-Laurent

Category:
Office Administration

Contract Type:
Not provided

Salary:

22.52 CAD / Hour

Save Job

Apply Position

Job Description:

The Administration Support role is integral in providing comprehensive support to the Training Manager and ensuring the seamless operation of daily administrative tasks within the organization. The incumbent is responsible for various tasks including the coordination of the start and end of all courses, cross-checking and maintaining records, conducting course moderations, and arranging specialized training. As the day-to-day customer focal for our customer, the incumbent is expected to prioritize their daily duties as discussed in their one-on-one meeting with our customers and Training manager to meet customer expectations and requirements in accordance with our policy manual, and established processes. The Administration Support must consistently offer support to their colleagues and be willing to adjust their accountabilities as required to meet workload demands.

Job Responsibility:

Start and end of all courses, including document collection, scheduling, updating files and recording keeping and issuing certificates
Cross-check files and keep records
Conduct course moderations
Arrange specialized training as required
Prioritize daily duties to meet customer expectations and requirements according to the policy manual, and processes
Offer support to colleagues when required
Respond to all internal and customer inquiries within 24 hours
Always ensure reachability during working hours through Teams message, call, phone call or text
Respond to all contacts within one hour of receipt
Complete all work responsibilities as defined by the ICD document, company policy manual, and job description with minimal reminders, or within 24 hours of receiving a reminder from the Training Manager
Consistently meet customer requirements, as evidenced by positive feedback and minimal complaints
Achieve a customer satisfaction rate with no more than one complaint per month
Promptly address and resolve any customer complaints within 24 hours to the customer's satisfaction
Answer all internal and external audit findings within the required time frame with a goal of having no repeat findings
Regularly track and record the progress of audit findings answered within the stipulated time and number of repeat findings

Requirements:

Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to prioritize tasks and meet deadlines
Familiarity with office administration processes and procedures
Ability to work well under pressure in a fast-paced environment
Strong customer service orientation
Bilingual (French and English) to collaborate with client/coworkers

What we offer:

Long term contract
Possibility of Extension
On-site role 5 days a week
Work for well reputed organization
Global opportunities for professional growth and development

Additional Information:

Job Posted:
May 19, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Administrative assistant

Randstad

Location:Canada, Saint-Laurent

Category:Office Administration

Contract Type:Not provided