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Provide administrative support for daily office activities, including document handling, record upkeep, and general coordination of routine tasks
Deliver attentive customer service when assisting tenants, staff, and visitors, ensuring questions and requests are addressed promptly and courteously
Complete local operational errands such as mail pickup and delivery runs within the area while maintaining awareness of surroundings
Maintain organized files and accurate service documentation, including creating, updating, and archiving records as needed
Assist with scheduling, meeting coordination, and preparation of materials to support team communication and workflow
Help coordinate rent-related paperwork, benefits-related documentation, and other administrative processes tied to tenant support services
Support building operations by helping track unit concerns, inspection follow-up items, and other property-related administrative needs
Respond calmly during urgent tenant situations by relaying information quickly, supporting de-escalation efforts, and connecting staff with needed resources
Work closely with internal teams and external service providers to ensure requests, referrals, and follow-up actions are completed in a timely manner
Requirements
Strong computer skills with the ability to learn and use administrative and workforce systems effectively
Demonstrated customer service experience with clear, respectful, and attentive communication
Comfortable traveling on foot in the Tenderloin neighborhood to complete mail runs and other assigned tasks
Ability to manage multiple priorities, stay organized, and maintain accuracy in a fast-paced environment
Experience maintaining confidential records and handling sensitive information with discretion
Capable of working collaboratively with staff, tenants, and outside partners from diverse backgrounds
Reliable judgment, strong workplace conduct, and the ability to remain composed in challenging situations
What we offer
medical, vision, dental, and life and disability insurance