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We are looking for a detail-oriented Administrative Assistant to support benefit operations department for a company located in the mid-wilshire area. This long-term contract position with permanent potential is well suited for someone who can balance administrative precision with strong client service while managing a variety of pension-related processes. The ideal candidate will be comfortable handling benefit applications, coordinating with internal teams and external partners, and preparing clear, accurate documentation in a regulated environment.
Job Responsibility
Administer pension benefit applications by preparing, examining, and finalizing documentation for basic and supplemental plan payments
Meet with participants and beneficiaries to explain plan provisions, discuss available benefits, and address questions related to retirement, withdrawal, or survivor payments
Request missing records or clarification from applicants and beneficiaries to ensure complete and accurate case processing
Establish and verify electronic payment instructions for recurring benefit disbursements and investigate rejected or returned transfers with financial institutions
Review annual account and payment reports to determine benefit eligibility, identify outstanding issues, and support proper distribution activity
Work closely with eligibility, authenticity, and pension leadership teams to resolve contribution adjustments, premium deductions, and other benefit-related matters
Research participant records and prepare written communications such as benefit confirmations, value letters, and other pension correspondence
Track time-sensitive payment schedules, including beneficiary payment end dates, and calculate applicable annual post-retirement benefit amounts
Organize records for scanning, reconcile year-end tax reporting documents, and assist with additional administrative duties as needed
Requirements
Bachelor's degree preferred, along with 1–3 years of experience in financial services, pension administration, or a related benefits environment
Working knowledge of defined benefit and defined contribution pension plans
exposure to Taft-Hartley plans is highly valued
Strong written and verbal communication skills with the ability to explain plan information clearly and effectively
Demonstrated accuracy, organization, and follow-through when managing multiple assignments and detailed records
Solid analytical, mathematical, and problem-solving abilities for reviewing calculations and resolving payment or reporting issues
Ability to work independently while also collaborating effectively with colleagues, vendors, consultants, and leadership
Detail-oriented approach, dependable attendance, and openness to feedback and direction from supervisors