Administrative Assistant

• Client Relationship Management: Taking instruction to undertake admin tasks relating to client relationship management
• Responsible for ensuring current knowledge of client specific protocols and processes
• Administrative: File opening - ensuring matters are set up on case management system and accounts system
• Checking incoming post
• Undertake all file closing/archiving procedures
• Maintain accurate management and client information
• Handle confidential information
• Electronic File History Bundling and sending to costs draftsman
• Uploading to client's case management systems
• Downloading and checking medical records and radiology
• Support for ad hoc duties
• Communication: Liaising with fellow team members on workloads
• Answering internal calls
• Liaising with and taking direction from your Team Leader and lawyers
• Financial: Assisting with expenses
• Checking accounts system
• Processing: Responsible for managing priorities and workloads
• Checking client and internal data for accuracy
• Ensuring compliance with firm wide/department policies and procedures
• Responsible for checking post and/or emails
• Customer Service: Attending team meetings
• Liaising with lawyers and Team Leader to take instruction
• Consistently and appropriately update service users on progress
• Regularly offer assistance
• Firm wide: Understands DAC Beachcroft is an international firm
• Actively operates in the best interests of the firm
• Operates in a regulated environment, effectively managing risk and compliance issues

• Relevant office-based administration experience
• An aptitude for administration management and processes, with experience of working with document management/case management systems
• Intermediate knowledge of Microsoft Office
• An effective communicator with the ability to liaise with internal and external clients in a professional manner
• Good organisational skills and ability to manage own time effectively within a fast-paced environment
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
• Positive can-do attitude with the ability to adapt to change
• Excellent attention to detail
• Customer/client service focused
• Proactive, professional and flexible approach to work
• Keen to develop over a period of time with a willingness and ability to learn
• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges

Flexible working with our Flex Forward scheme