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The Administrative Assistant - Paragon Healthcare is responsible for overseeing patient check-in, registration, and checkout.
Job Responsibility
Oversees patient check-in, registration, and checkout
Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized
Listens and responds to patient and/or family members concerns
Responds to patient questions and complaints, routes issues to appropriate personnel
Analyzes daily administrative operations and utilization of resources
Requirements
Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment
or any combination of education and experience which would provide an equivalent background
satisfactory completion of a Tuberculosis test is a requirement for this position
Nice to have
Bi-lingual (English/Spanish) preferred not required
1+ Years of medical front office experience preferred
Prior authorization experience preferred
Inbound call experience preferred
Customer service experience in a medical or professional setting preferred
Ability to float to area infusion centers for coverage as needed, highly preferred