Administrative Assistant

• Accurately register and process various patient types, ensuring all demographic and insurance information is obtained and documented
• Collect and document patient co-pays, deductibles, and signatures on legal documents in compliance with policies
• Scan and upload all relevant documentation into the organization's systems before the end of each shift
• Maintain patient valuables and update notifications from clinical staff promptly, following department policies
• Utilize online systems and payer websites to verify insurance eligibility and demographic information
• Provide timely and appropriate customer service to patients, visitors, and clinical staff, ensuring a positive experience
• Distribute notices of privacy practices and obtain visitor authorizations as required
• Collaborate effectively with internal and external stakeholders, including clinical staff, law enforcement, and ambulance agencies
• Attend department meetings, workshops, and training sessions to stay informed of updates and procedures
• Ensure office equipment is operational and follow downtime procedures when necessary

• High school diploma required
• Associate degree preferred
• Knowledge of a second language is an advantage
• Ability to type at least 30 words per minute and efficiently navigate multiple computer programs
• Strong verbal and written communication skills with a focus on delivering excellent customer service
• Self-motivated with the ability to prioritize tasks and work independently
• Familiarity with HIPAA regulations and legal documentation processes
• Experience handling co-pays, deductibles, and insurance verification
• Skilled in maintaining professionalism under pressure and resolving challenges effectively
• Comfortable working in a team environment and assisting colleagues when needed

Knowledge of a second language

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan