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We are looking for an Administrative Assistant to support daily office operations and provide dependable service to clients, partners, and internal teams. This Long-term Contract position is best suited for someone who can balance administrative coordination, customer interaction, and accurate recordkeeping in a fast-paced, office-based environment. The ideal candidate brings experience in housing, public service, or case-related program support and is comfortable handling sensitive information with care.
Job Responsibility:
Manage front office activities by greeting visitors, answering incoming calls, directing inquiries, and maintaining a detail-oriented and organized administrative environment
Enter, update, and review client and program information in internal databases and office systems while ensuring accuracy, completeness, and timely documentation
Provide administrative support for case-related processes, including preparing files, organizing paperwork, tracking deadlines, and following up on required documentation
Coordinate communication with participants, landlords, and partner agencies to schedule meetings, share updates, and support ongoing program activities
Assist with calculations, form review, and document verification to help maintain compliance with program rules and reporting requirements
Handle sensitive records with discretion and follow established standards for confidentiality, care, and secure information management
Support onsite operations Monday through Friday and participate in field visits or external meetings when needed as part of regular job duties
Help resolve routine issues by responding calmly to challenging situations, addressing concerns appropriately, and escalating matters when appropriate
Requirements:
At least two years of experience supporting affordable housing, case management, public service, or closely related programs is strongly preferred
Familiarity with housing assistance program rules, operational procedures, and administrative workflows
exposure to portability or project-based voucher programs is a plus
Proficiency with office technology and data systems, including Microsoft Office applications
experience with specialized program software such as PHAWeb is preferred
Strong verbal and written communication skills with the ability to interact effectively with clients, colleagues, landlords, and community partners
Demonstrated ability to stay organized, manage multiple priorities, and meet deadlines while maintaining accurate records and documentation
Comfortable working with numerical information, reviewing detailed paperwork, and handling situations that require tact, patience, and conflict resolution
Relevant program certification is highly preferred, or the ability to obtain certification within three months of starting employment
Associate degree or bachelor’s degree preferred
comparable relevant experience may be considered in place of formal education
What we offer:
medical, vision, dental, and life and disability insurance