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A benefits company in Nottingham, MD is seeking an Administrative Assistant to join their team! This role will support the company with answering phones, customer support, data entry, reconciliations and customization of various spreadsheets and as needed for their clients.
Job Responsibility:
Interacts with clients via telephone and email to provide support and information on employee benefits
Data entry of benefit enrollments, terminations, and changes
Assistance with provider searches, billing issues, claims issues and reconciliations
Preparation, data entry and customization for various Excel spreadsheets
Preparation of employee enrollment kits
Performs other related duties as assigned
Requirements:
Excellent communication and organization skills
Service-oriented, detail-oriented, and ability to multi-task
Proficient computer skills, specifically using Microsoft Excel and Word, with the ability to learn new systems
Strong analytical skills
Ability to research issues, identify and give directions to resolve the problem at hand as well as explain the process taken to do so
Ability to work in a fast-paced environment
Knowledge of, or ability to learn about health and ancillary benefits
Proven ability to work effectively in a team environment with associates
Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
Exceptional communication and organizational skills
Strong attention to detail and ability to manage multiple priorities effectively
Proficiency in Microsoft Excel and Word, with the ability to learn new software systems
Analytical mindset with the ability to research and resolve issues efficiently
Familiarity with health and ancillary benefits, or a willingness to learn
Proven ability to thrive in a fast-paced environment
Collaborative team player with the ability to work effectively with colleagues
Demonstrated planning and prioritization skills, capable of handling complex projects under deadlines