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Administrative Assistant

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Sewickley, PA

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

23.00 - 25.00 USD / Hour
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Job Description:

Our client is seeking a proactive and detail-oriented Administrative Assistant to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management.

Job Responsibility:

  • Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues
  • Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction
  • Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise
  • Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships
  • Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights

Requirements:

  • 2+ years of experience in customer service, order management
  • Strong problem-solving and organizational skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and establish operational processes
  • Advanced in Word and Excel(Pivot)
  • Experience with CRM or order management software is a plus

Nice to have:

  • sales knowledge/experience
  • Experience with CRM or order management software
What we offer:
  • Fully remote work flexibility
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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