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We are looking for a detail-oriented Administrative Assistant to join our team in Richmond, Virginia. In this long-term contract role, you will play a vital part in supporting daily operations by managing documentation, schedules, and communications. This position is ideal for someone who thrives in a structured environment and excels at multitasking.
Job Responsibility:
Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner
organize and manage case files to ensure accurate and efficient documentation
schedule and coordinate appointments using calendar management tools
answer inbound calls professionally and route them to the appropriate parties
review, organize, and maintain documents to ensure compliance with company standards
scan and digitize physical documents for electronic storage and retrieval
monitor and control document workflows to improve efficiency
utilize Microsoft Excel, Word, and Outlook to manage data and communications effectively
assist in the preparation and distribution of reports and correspondence
maintain a high level of confidentiality when handling sensitive information
Requirements:
Proven experience in administrative support or a similar role
proficiency in Microsoft Excel, Word, and Outlook
strong organizational skills with the ability to manage multiple tasks simultaneously
excellent customer service skills and a phone demeanor that reflects attention to detail
experience with document control, scanning, and review processes
ability to schedule and manage appointments using calendar tools
familiarity with case management and maintaining accurate records
strong attention to detail and a commitment to maintaining confidentiality
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