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Aquent Logo Aquent · Office Administration

Administrative Assistant

United States, Palo Alto 45.80 - 50.89 USD / Hour · Job Posted February 04, 2026
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Job Description

Join a leading organization dedicated to delivering exceptional patient care and innovative health solutions. As a key partner, Aquent is seeking a talented individual to join their dynamic team, where your meticulous attention to detail and compassionate approach will directly contribute to the seamless journey of every patient. This is an incredible opportunity to make a tangible difference in the lives of individuals and support the vital operations of a renowned healthcare provider.

Job Responsibility

  • Complete patient admission and registration processes in accordance with established policies and procedures
  • Obtain and accurately document required deductibles, co-payments, and deposits
  • Secure necessary patient signatures on all legal and administrative documents
  • Safeguard patient valuables following departmental guidelines
  • Perform timely scanning of all related documentation into the electronic system before the end of your shift
  • Utilize various online systems to obtain and verify insurance and patient demographic information
  • Prioritize tasks effectively during high-volume periods to maintain quality registrations, enhance customer service, and support operational efficiency
  • Foster strong cooperative relationships with both administrative and clinical staff, providing necessary documents and supplies promptly
  • Process updates and notifications from clinical teams in a timely manner
  • Collaborate effectively within a team environment, offering and seeking assistance as needed, and consistently producing high-quality work with minimal supervision
  • Deliver sensitive, timely, and appropriate customer service for all patient activities, including obtaining authorization for patient visitors from clinical staff
  • Distribute Notice of Privacy Practices in compliance with regulatory guidelines
  • Maintain a professional, solution-oriented, and sensitive demeanor in all interactions
  • Actively participate in department staff meetings, workshops, and in-services to foster continuous learning and collaboration
  • Cultivate collaborative working relationships with internal teams and external partners
  • Channel stress into positive energy to complete tasks efficiently and contribute to a positive work environment
  • Ensure office equipment is in working order and be proficient in downtime procedures and workaround solutions
  • Perform additional duties as assigned to support the patient services team

Requirements

  • Be authorized to work in the United States
  • Not require sponsorship of any kind for the duration of the assignment
  • Be able to work on a W-2 basis
  • High school diploma
  • Typing speed of 30 words per minute
  • Proficiency in using multiple computer programs simultaneously
  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Self-motivated with the ability to effectively prioritize tasks
  • Ability to work comfortably at both stationary and mobile workstations, requiring periods of sitting and standing
  • Demonstrated ability to work collaboratively with a culturally diverse staff in a highly sensitive and fast-paced environment
  • Flexible availability to accommodate training and work schedule requirements

Nice to have

  • An Associate’s (AA) degree
  • Proficiency in a second language

What we offer

  • Subsidized health, vision, and dental plans
  • Paid sick leave
  • Retirement plans with a match
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