Administrative Assistant Job at Aquent (Palo Alto)

Administrative Assistant

Aquent

Location:
United States , Palo Alto

Category:
Office Administration

Contract Type:
Not provided

Salary:

45.80 - 50.89 USD / Hour

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Job Description:

Join a leading organization dedicated to delivering exceptional patient care and innovative health solutions. As a key partner, Aquent is seeking a talented individual to join their dynamic team, where your meticulous attention to detail and compassionate approach will directly contribute to the seamless journey of every patient. This is an incredible opportunity to make a tangible difference in the lives of individuals and support the vital operations of a renowned healthcare provider.

Job Responsibility:

Complete patient admission and registration processes in accordance with established policies and procedures
Obtain and accurately document required deductibles, co-payments, and deposits
Secure necessary patient signatures on all legal and administrative documents
Safeguard patient valuables following departmental guidelines
Perform timely scanning of all related documentation into the electronic system before the end of your shift
Utilize various online systems to obtain and verify insurance and patient demographic information
Prioritize tasks effectively during high-volume periods to maintain quality registrations, enhance customer service, and support operational efficiency
Foster strong cooperative relationships with both administrative and clinical staff, providing necessary documents and supplies promptly
Process updates and notifications from clinical teams in a timely manner
Collaborate effectively within a team environment, offering and seeking assistance as needed, and consistently producing high-quality work with minimal supervision
Deliver sensitive, timely, and appropriate customer service for all patient activities, including obtaining authorization for patient visitors from clinical staff
Distribute Notice of Privacy Practices in compliance with regulatory guidelines
Maintain a professional, solution-oriented, and sensitive demeanor in all interactions
Actively participate in department staff meetings, workshops, and in-services to foster continuous learning and collaboration
Cultivate collaborative working relationships with internal teams and external partners
Channel stress into positive energy to complete tasks efficiently and contribute to a positive work environment
Ensure office equipment is in working order and be proficient in downtime procedures and workaround solutions
Perform additional duties as assigned to support the patient services team

Requirements:

Be authorized to work in the United States
Not require sponsorship of any kind for the duration of the assignment
Be able to work on a W-2 basis
High school diploma
Typing speed of 30 words per minute
Proficiency in using multiple computer programs simultaneously
Excellent verbal and written communication skills
Strong customer service orientation
Self-motivated with the ability to effectively prioritize tasks
Ability to work comfortably at both stationary and mobile workstations, requiring periods of sitting and standing
Demonstrated ability to work collaboratively with a culturally diverse staff in a highly sensitive and fast-paced environment
Flexible availability to accommodate training and work schedule requirements

Nice to have:

An Associate’s (AA) degree
Proficiency in a second language

What we offer:

Subsidized health, vision, and dental plans
Paid sick leave
Retirement plans with a match

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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