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The role provides administrative and file management support across the team. Work will come either directly from the lawyer or through the work allocated by the Hub Leader (HL)/Practice Assistants (PA)/Legal Support Assistants (LSA). The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support recognising and translating the needs and expectations into a responsive service.
Job Responsibility:
Taking instruction to undertake admin tasks relating to client relationship management
Responsible for ensuring current knowledge of client specific protocols and processes, and building these into current practices
May assist lawyers, HL/PA/LSA/ as directed in the organisation of internal and external events, seminars and conferences, responsible for arranging registers of delegates
booking travel
printing/sending materials
File management – updating and maintaining all files, ensuring documents are filed correctly and named in line with the business wide naming convention and the correct folder structures are adopted (both electronic and paper)
File opening and closing – matters are set up on the relevant document/case management system, saving all relevant forms and letters of engagement and undertaking conflict checks
Undertake all file closing/archiving procedures ensuring compliant at all times
Make room and taxi bookings as requested, organising hand deliveries and courier requests, and other ad hoc requests
Printing/copying/scanning and binding of documents flowing to Office Services for support with high volume jobs, as appropriate
Sending large electronic documents via OneDrive
Submitting documents for signature by clients via DocuSign
Dealing with incoming post – downloading from our online system, saving to the file and circulating to the relevant fee earners
Dealing with outgoing post, ensuring post is printed and correct, preparing and submitting any special delivery forms if needed
Updating of tracking schedules
Typing of standard letters i.e. payment of invoices, acceptance of events
Uploading documents to PDF docs and editing documents using the same
Collating and indexing legal documentation
Deeds scheduling and deeds management electronically and with the original deeds onsite
Liaising with fellow team members on workloads and ensure deadlines are consistently met
Answering internal calls for other members of the team
Liaising with and taking direction from your HL, PA, LSA, and lawyers
Assisting with billing as required
Dealing with matter related finance administration to include BACs, TTs etc to include completion of relevant forms and confirming bank details
Assisting with expenses as required
Responsible for managing priorities and workloads to ensure deadlines are met
Liaising with HL where challenges arise
Checking client and internal data for accuracy
Ensuring compliance with firm wide/department policies and procedures
Responsible for checking post and/or emails and dealing with as appropriate ensuring all client related correspondence is appropriately filed in firm’s document management systems
Production of court bundles, both paper and electronic copies, ensuring the master bundle is correctly prepared in line with lawyer instructions and court rules and instructions provided to Office Services to complete printing/copying of master bundles
suitable delivery methods pre-booked as needed
Responsible for creating, downloading and uploading information to client data rooms, in line with instructions from lawyer, HL PA or LSA
Undertaking searches and completion of requisite forms and submissions for our Online applications e.g. Companies House, Land Registry, Search Providers
Attending team meetings
Liaising with lawyers and HL to take instruction and liaise on work requirements
Consistently and appropriately update service users on progress where appropriate
Regularly offer assistance wherever possible
Understands DAC Beachcroft is an international firm
Works with awareness of this structure to operate as one team/brand
Actively operates in the best interests of the firm at all times internally and externally
Operates in a regulated environment, effectively managing risk and compliance issues including data security
Works in partnership with others to manage and mitigate commercial risk
Requirements:
Relevant office-based administration experience
An aptitude for administration management and processes, with experience of working with document management/case management systems
Intermediate knowledge of Microsoft Office
An effective communicator with the ability to liaise with internal and external clients in a professional manner
Good organisational skills and ability to manage own time effectively within a fast-paced environment
Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
Positive can-do attitude with the ability to adapt to change
Excellent attention to detail
Customer/client service focused
Proactive, professional and flexible approach to work
Keen to develop over a period of time with a willingness and ability to learn
Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges