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The Administrative Assistant is responsible for overseeing patient check-in, registration, and checkout.
Job Responsibility:
Oversees patient check-in, registration, and checkout
Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized
Listens and responds to patient and/or family members concerns
Responds to patient questions and complaints
routes issues to appropriate personnel
Assists in NextGen user issues
Analyzes daily administrative operations and utilization of resources
Ensures proper cash controls are in place and policy and procedures are followed
Requirements:
Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment
or any combination of education and experience which would provide an equivalent background
For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position
Nice to have:
Bi-lingual (English/Spanish) preferred
Medical office experience preferred
Medical insurance knowledge preferred
What we offer:
merit increases
paid holidays
Paid Time Off
incentive bonus programs (unless covered by a collective bargaining agreement)