Administrative Assistant

• Coordinate with agencies such as Social Security, Medicaid, and the Veterans Administration to help maintain ongoing benefits eligibility for program participants
• Prepare, submit, and track benefit applications, renewals, and recertification paperwork while ensuring required information is complete and accurate
• Update agency records when changes occur in housing, income, or other eligibility-related circumstances, and verify related budget adjustments
• Partner with accounting personnel and external benefit offices to confirm excess income is reported properly and resolved in a timely manner
• Research payment issues, assist with lump-sum Social Security matters, and help address overpayment concerns through appropriate follow-up
• Maintain organized files and supporting documentation for pooled trust records, insurance information, and other required administrative materials
• Support program staff by answering questions related to eligibility, budgeting, and coverage records, helping protect continued access to benefits
• Review benefit budgets and case details regularly, identify discrepancies, and take corrective action when documentation or reporting updates are needed
• Monitor disability claim activity and Social Security redeterminations, following up on outstanding updates and completing required administrative steps
• Perform general administrative support duties such as data entry, inbound call handling, reception coverage, account follow-up, and other assigned office tasks

• Experience in administrative support, office coordination, or a similar clerical role
• Ability to manage detailed records, complete forms accurately, and maintain organized documentation
• Strong communication skills with the ability to interact professionally with government agencies, staff, and stakeholders
• Proficiency in data entry, document tracking, and general office administrative tasks
• Comfortable handling inbound calls and providing front-office or receptionist support when needed
• Strong attention to detail and the ability to follow through on multiple time-sensitive assignments
• Experience working with benefits administration, eligibility documentation, or public assistance programs is preferred
• Ability to maintain confidentiality and exercise sound judgment when working with sensitive personal and financial information

Experience working with benefits administration, eligibility documentation, or public assistance programs

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan