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We are looking for a detail-oriented Administrative Assistant to support a Children’s Care Management team in New York. This Long-term Contract position is ideal for someone who enjoys keeping office operations organized, managing records accurately, and providing a welcoming experience for clients, visitors, and staff. The role combines front-desk support, administrative coordination, and data management within a healthcare environment. Success in this position requires discretion and the ability to handle multiple priorities with care.
Job Responsibility
Organize and maintain client files by creating new records, archiving inactive charts, tracking stored documents, and keeping the file room orderly and accessible
Process documentation by filing paper forms, scanning records, and uploading materials into electronic systems to keep information complete and current
Prepare and send client correspondence as requested, ensuring mailings are accurate and completed on time
Welcome clients, visitors, and partner organizations in a courteous manner while maintaining a clean, organized, and inviting reception area
Manage incoming and outgoing calls efficiently, directing inquiries appropriately and providing responsive customer service
Enter and update information in electronic health record platforms, including demographic details, assignments, and progress-related documentation
Review records for accuracy and completeness, including assessments, releases, insurance details, and supporting eligibility documentation
Verify Medicaid coverage and complete, audit, and submit daily encounter logs to reflect services and activities accurately
Monitor office and program resources such as supplies, outreach materials, postage, shredding services, kitchen items, keys, and department vehicle coordination
Communicate urgent client matters, facility concerns, and operational issues to supervisors, and participate in staff meetings, trainings, and occasional evening or weekend support as needed
Requirements
At least 3 years of experience in administrative support, office coordination, or front-desk operations
Background handling inbound calls, reception responsibilities, and general administrative office tasks
Strong data entry skills with the ability to maintain accurate records across multiple systems
Experience working with confidential information and maintaining privacy in a healthcare or human services setting
Ability to manage files, correspondence, and documentation with a high level of organization and attention to detail
Comfortable using electronic record systems and standard office software to update, track, and retrieve information
Effective verbal and written communication skills, with a detail-oriented and service-oriented approach
Flexibility to assist with occasional evening or weekend responsibilities when required