Administrative Assistant

• Set up new matter files in hard copy and on the file management system, including policy documements and diarising of file reviews
• Handle all basic procedural checks and actions on new files and ensure that files are distributed to Claims Handlers
• Conduct conflict searches on new files internally
• Chase up information relating to the case as required
• Assist claims handlers and supervisors with their daily To Do List
• Assume responsibility for basic financial administration and transactions relating to the case eg requesting payments, dealing with accounts queries, office debits
• Maintain accurate management and client information on an ongoing basis, in line with client protocols. Generate monthly reporting on cases for client review, using Excel and renewal reports as requested
• Conduct billing administration, with input from case managers as required
• Conduct post completion administration, including the archiving of closed files
• Undertake basic clerical tasks on behalf of the team eg electronic filing, updating records and photocopying

• Educated to GCSE level or equivalent with minimum C grade passes in Maths and English
• Previous experience in an administrative role is essential
• Ideally, this would be within a professional services environment
• IT literate with a good working knowledge of Word and Excel
• Good keyboard skills are also essential
• Quality and customer service oriented with a concern for accuracy and an eye for detail
• Enthusiastic and flexible
• Willing to contribute and support others as part of a team effort
• Able to work to deadlines and prioritise own workload effectively
• Able to progress tasks using own initiative, seeking guidance and input from others where appropriate
• Confident oral and written communication skills

Knowledge/previous experience of database systems would be an advantage

Flexible working with our Flex Forward scheme