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The Administrative Assistant supports and assists general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.
Job Responsibility
Organizes and prepares correspondence relating to association business
Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests
Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator
Processes and distributes incoming and outgoing mail for the office and Associations
Prepares and assists community managers with monthly board packages and in house mailings
Updates homeowner and association information in C3 and shared files
Relieves concierge/telephone operators on an as needed basis
Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution
Processes print jobs, scanning and faxing as general office support when needed
Files association documents for Community Managers. Arranges for delivery and pick up of documents from storage when necessary
Other duties as assigned
Requirements
High School Diploma or GED Required
0 – 3 years of directly related or closely related experience
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Professional customer service skills
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Interpretation and completion of verbal and/or written instructions at a proficient level
Knowledge of general office equipment (copier, fax, phone systems, etc.)
Knowledge of company policies, procedures and forms
Confidentiality and discretion in the performance of all duties and responsibilities
Time management and time critical prioritization skills