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As an Administrative Assistant in the Healthcare industry, you will play a crucial role in managing administrative and scheduling procedures, ensuring smooth office operations, and contributing to a welcoming environment.
Job Responsibility:
Foster a detail oriented and friendly environment by greeting patients, visitors, and vendors
Handle patient registration by verifying demographic and insurance information
Manage provider calendars by scheduling follow-up appointments
Address questions or inquiries by answering incoming phone calls and emails
Send appointment reminders and manage cancellation requests
Maintain a well-organized and clean front office area
Assist with scanning, filing, and uploading electronic medical records
Handle mail related to patient communication and billing
Utilize Microsoft Word, Excel, PowerPoint, and Outlook to maintain office communication
Ensure a smooth customer service experience by answering calls and managing email correspondence
Requirements:
Exceptional customer service skills
Strong data entry skills
Ability to manage email correspondence effectively
Experience with both inbound and outbound calls
Proficiency in Microsoft Excel
Must be experienced in using Microsoft Outlook
Knowledge of Microsoft PowerPoint
Proficiency in Microsoft Word
Ability to schedule appointments and manage healthcare professionals' calendars
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