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Robert Half client in Vallejo, CA is seeking a detail-oriented Administrative Assistant to join the team on a long-term contract basis. In this role, you will play a critical part in supporting operational processes and ensuring smooth communication with clients and team members. The ideal candidate will demonstrate strong organizational skills, exceptional attention to detail, and the ability to handle high-pressure situations with care and accuracy. This is a small office where teamwork makes all the difference! Our client is looking for a someone who thrives in a team environment, has a desire to learn, and brings their best to work every day!
Job Responsibility:
Coordinate and assign repossessions, maintaining communication with field agents and spotter cars to secure collateral
Schedule and manage redemption appointments and personal property arrangements
Answer inbound and outbound calls with clients and customers, ensuring composure and attentiveness in all interactions
Handle in-person customer interactions, including de-escalating challenging situations effectively
Adhere to company policies, state regulations, and legal procedures
Prepare, document, and mail repossession notices such as Notices of Seizure promptly
Update customer accounts and maintain accurate records using multiple software platforms
Manage multiple tasks across web-based portals and email systems efficiently
Process repossession documents and communicate updates to assigned clients
Perform administrative tasks such as scanning, faxing, and emailing with attention to detail
Requirements:
Must meet corporate insurance age requirements
Ability to pass pre-employment and random drug testing
Intermediate computer skills, including proficiency in Microsoft Office Suite and data entry
Strong written and verbal communication skills
Must pass background checks to meet California State Licensing requirements
High school diploma or GED required
college degree preferred
Proven ability to handle high call volumes and resolve customer inquiries
Exceptional organizational skills to manage multiple tasks and deadlines effectively
What we offer:
medical, vision, dental, and life and disability insurance