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We are looking for a detail-oriented Administrative Assistant to support underwriting operations in Walnut Creek, California. This is a Long-term Contract position focused on maintaining policy accuracy, organizing documentation, and assisting with day-to-day administrative and analytical work for a multi-state Workers Compensation team. The ideal candidate is comfortable handling multiple assignments, reviewing information carefully, and working within established compliance and quality standards.
Job Responsibility
Support the review and administration of insurance policies by processing routine transactions with accuracy and consistency
Complete assigned workflow items involving new business, renewals, endorsements, cancellations, and broker updates while meeting production expectations
Examine team notes and supporting records to determine the correct next steps for each assigned task
Maintain and update policy details in underwriting systems and related records to ensure information remains current
Check submitted data for completeness and accuracy, identify missing details, and follow up with underwriters when clarification is needed
Compile information from prior carriers and other sources, then enter and organize that data according to internal and regulatory guidelines
Prepare pricing-related worksheets and other spreadsheet-based documents using established tools and templates
Create manual forms and coordinate document preparation for distribution through internal business partners
Apply training and reference materials to support policy issuance, maintenance activities, and compliance with Workers Compensation requirements
Requirements
High school diploma or equivalent is required
At least 2 years of relevant experience in administrative, insurance support, or policy processing work
Exposure to Workers Compensation concepts or insurance policy administration is preferred
Strong written and verbal communication skills with the ability to interact effectively across teams
Proven ability to manage multiple deadlines and stay organized in a fast-paced environment
Solid attention to detail, including experience with document review, analysis, and accurate data entry
Basic math skills and proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
Customer service skills and the ability to handle correspondence and follow-up in a detail-focused manner
What we offer
Medical, vision, dental, and life and disability insurance