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Administrative Assistant

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Choice Care Group

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Location:
United Kingdom , Cannock, Staffordshire

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

12.23 GBP / Hour
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Job Description:

This is a versatile role crucial to the smooth and efficient operation of Catherine Care. The Administration Assistant position requires a highly organised, proactive, and customer-oriented individual. Key responsibilities encompass welcoming visitors, managing daily operations, providing administrative support, and assisting colleagues and clients.

Job Responsibility:

  • Greet and welcome all visitors (social workers, professionals, families, prospective clients)
  • Ensure visitor sign-in/out and fire register compliance
  • Assist visitors with locating meeting rooms and staff members
  • Provide refreshments to visitors as needed
  • Answer and direct incoming phone calls (approximately 40 calls per day)
  • Handle general enquiries and disseminate information to relevant staff (e.g., lunch orders, appointment bookings, client updates)
  • Monitor client movement within the building, ensuring safety and well-being
  • Assist clients with using IT equipment (laptops, tablets)
  • Provide basic IT support (e.g., printer troubleshooting)
  • Prepare, print, and distribute letters, forms, and fliers to clients and staff
  • Track client and staff correspondence and ensure timely delivery
  • Maintain accurate records of client and staff information
  • Scan, upload, and file client and staff documents (e.g., care plans, supervisions, risk assessments)
  • Develop and maintain recording sheets for various operational areas (e.g., fire checks, COSHH)
  • Maintain and update client and staff databases (e.g., contact information, fire register, DBS records, vaccination status)
  • Assist session leaders with session preparation and delivery
  • Provide support to staff during absences or peak periods
  • Manage staff car keys and assist with vehicle movement
  • Assist with ordering and maintaining office supplies
  • Assist with implementing and maintaining health and safety protocols
  • Screen and direct calls to appropriate staff members
  • Assist with basic financial tasks as required

Requirements:

  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Flexibility and adaptability to changing priorities
What we offer:
  • Learning Academy - Adult Care Worker Level 2 and Lead Adult Care Worker Level 3 qualifications for all staff
  • Holiday entitlement - starting from 28 days inclusive of bank holidays
  • Sick pay entitlement
  • Employee Assistance Programme - comprehensive health and wellbeing support for staff
  • Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
  • Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
  • Christmas bonus - vouchers for all staff members
  • Life insurance
  • Annual staff awards - this year each winner received £400 and we had over 30 winners in total
  • Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
  • A paid day off on your birthday
  • Reclaim prescription costs for Hormone Replacement Therapy (HRT) and access free feminine hygiene products whilst on shift
  • Blue Light Card eligibility
  • Wagestream – a financial health app that enables you to track your earnings, save a small amount automatically each month, receive optional pay advances, purchase vouchers for discounts with retailers, and get access to financial support and education

Additional Information:

Job Posted:
March 03, 2026

Expiration:
April 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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