Administrative Assistant

• Address tenant questions related to available units, leasing processes, general office inquiries, move-out guidelines, and resident ledger concerns
• Provide prompt and effective assistance to walk-in customers seeking help or raising concerns
• Confirm rental history and employment details as part of the rental application evaluation process
• Notify rental applicants about their application status
• Draft rental agreements and prepare any required addendums
• Coordinate lease signings and facilitate smooth resident move-ins
• Manage and oversee lease transfers, assignments, and subleasing arrangements
• Administer parking rentals and agreements
• Make post-move-in follow-up calls to new residents
• Participate actively in team meetings
• Maintain a tidy, professional workspace and welcoming lobby area
• Interpret and apply company policies appropriately
• Work collaboratively and efficiently within a team environment

• Comprehensive understanding of rental properties, including knowledge of the rental market, property management, and real estate regulations
• Excellent customer service skills, including handling inquiries, resolving issues, and maintaining satisfaction levels
• Experience managing client relationships and ensuring customer success
• Effective verbal and written communication skills
• Comfort using technology, such as property management software or other digital tools
• Strong problem-solving skills with the ability to think on your feet
• Team player capable of working well with colleagues and stakeholders
• Detail-oriented mindset with multitasking ability
• Proactive attitude with the ability to anticipate customer needs
• A degree in business, real estate, or a related field is advantageous but not mandatory

A degree in business, real estate, or a related field

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan
• Competitive compensation
• Free online training