Administrative Assistant Job at Four Seasons (Sacramento)

Administrative Assistant

Four Seasons

Location:
United States of America , Sacramento

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role is responsible for implementing, leading, and executing the general office administration functions of the Sales & Marketing Division, providing administrative support primarily for sales managers: Group and Travel Industry Sales Managers and the Commercial Director. Assist in the organization of Sales needs and act as a liaison with the resort’s ResComm/Reservations and Worldwide Reservations Operations (WRO) Call Diversion team members in conjunction with the Commercial Director. Provide back-up support to the Sales Managers and the entire commercial and marketing team. In addition, have a strong working knowledge of essential systems: Golden Sales and Catering (Delphi, FDC), Meeting Broker, RFP tools, Opera, and Sales Resource. This role is responsible for continuously striving to improve sales operations, maintain our integrity, and identify ways to automate and enhance the sales and marketing department’s daily processes.

Job Responsibility:

Implement and uphold office standards and procedures, ensuring the Sales & Marketing office is organized, professional, and maintained in accordance with Four Seasons guidelines
Provide comprehensive administrative support to the Sales & Marketing Division, coordinating daily office operations efficiently
Perform additional related duties and support projects as assigned, ensuring seamless operations and contributing to the overall success of the Sales & Marketing Division
Maintain files, invoices, expenses, schedules, and calendars for Sales & Marketing leadership, ensuring effective time management and coordination
Maintain Sales & Marketing onboarding, policy, and standard procedure manuals
update and distribute documentation as required
Answer the Bora Bora Satellite Sales Office telephone, take accurate messages, and respond in accordance with Four Seasons service standards
Manage all postal services and mail distribution for the division as required
Receive, prioritize, and respond to incoming emails in line with Four Seasons standards, and provide overflow email support as required
Prepare accurate and professional written correspondence, including inquiries, contracts, reports, letters, and emails using MS Office/Outlook, Opera, and Golden Sales & Catering (Delphi, FDC)
Coordinate closely with the Reservations team to support both group and transient sales segments with reservation-related needs
Maintain up-to-date knowledge of resort offerings, amenities, activities, and promotions, confidently sharing information as needed
Maintain and update Sales & Marketing electronic systems and databases, ensuring data accuracy and integrity
Lead strong educational knowledge of Golden Sales & Catering and assist Group Sales and Meetings & Events Managers with proper system usage and data input
Utilize BI tools and Golden Sales & Catering to prepare and distribute sales production and performance reports for Sales Managers
Manage the RFP tool and actively participate in the lead-capture and distribution process
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with coworkers and the planning committee
Serve as a brand ambassador of Four Seasons and the hotels

Requirements:

Diploma or bachelor’s degree in hospitality management, Administration, or related field
Minimum of three years of professional experience in a similar position
Experience within hospitality or luxury lifestyle is preferred
Reservations, Sales, or Administration experience are preferred
Excellent reading, writing, and oral proficiency in the English language
Strong command of MS Office Programs (Word, Excel, PowerPoint, Outlook)
Experience with Opera and Delphi (Golden Sales & Catering) Systems will be an advantage
Work well under pressure, require multitasking, and be a team player
Ability to multitask in a high-volume and demanding environment
Detail-oriented, well-developed organizational skills and a strategic thinker
Strong problem-solving skills with an ability to manage multiple projects effectively
Candidates must have valid work authorization for the U.S.

Nice to have:

Experience within hospitality or luxury lifestyle is preferred
Reservations, Sales, or Administration experience are preferred
Experience with Opera and Delphi (Golden Sales & Catering) Systems will be an advantage

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Lunch Meal Allowance
Medical, Dental, and Vision insurance program
401K Retirement Plan
Comprehensive Time off Package including Vacation pay, Sick pay, and paid US Holidays

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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