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We are seeking a detail-oriented and proactive Administrative Assistant with a dual focus on student loan management. This is a unique opportunity for a dedicated administrative detail oriented to contribute to both daily office operations and the financial well-being of our students.
Job Responsibility:
Act as student loan manager, administering entrance and exit exams related to student loans
Educate students and staff on financial literacy, focusing on student loan programs, repayment options, and overall financial health
Stay up-to-date on student loan policies, procedures, and best practices
Proactively reach out to students in default, providing guidance and strategies to help resolve their status
Schedule and manage appointments for financial aid services, ensuring each student receives timely and effective support
Respond to inquiries, maintain accurate records, and support overall administrative functions as needed
Requirements:
Previous experience in an administrative assistant, financial aid, or related role strongly preferred
Strong organizational, communication, and interpersonal skills
Demonstrated ability to manage confidential information with discretion
Comfort with financial terminology and willingness to learn about student loan programs
Detail-oriented, proactive, and capable of independent time management
Proficiency in Microsoft Office and common administrative software
At least 1 year of experience in an administrative role
Proficiency in managing inbound calls and providing customer service
Strong organizational skills and attention to detail for data entry tasks
Knowledge of basic office operations and administrative practices
Familiarity with financial aid processes and student loan management
Ability to perform receptionist duties and handle front desk responsibilities
Effective communication skills for educating and assisting students
Experience with regulatory compliance and exam facilitation