Administrative Assistant

• Answer and direct all incoming phone calls and greet visitors promptly and professionally
• Log into and manage the outpatient intake phone queue daily
• Provide clerical and administrative support to the Program Manager and clinical staff
• Serve as a frontline resource for individuals seeking or engaged in treatment, providing information and appropriate referrals
• Complete patient intakes both over the phone and in person
• Schedule assessments, send appointment reminders, and follow up with no-show patients
• Complete admissions by gathering required information, securing signed documentation, and accurately entering data into the EMR
• Verify patient insurance coverage and document all required eligibility and benefit information
• Educate patients on financial responsibilities, collect and record copayments, and assist with setting up payment plans
• Perform insurance benefit re-verifications twice monthly and maintain documentation
• Track patients with deductible or benefit renewals and notify patients and counselors accordingly
• Scan unfiled documents into the EMR and maintain accurate electronic records
• Adhere to all organizational policies and procedures and perform other related duties as assigned

• Knowledge of substance use disorder and the population served preferred
• Excellent verbal, written, and interpersonal communication skills
• Strong customer service mindset with a compassionate and professional demeanor
• Exceptional organizational skills and attention to detail
• Ability to manage multiple priorities in a high-volume, fast-paced environment
• Proficient in Microsoft Office Suite and competent in using electronic medical records (EMR) systems
• Ability to operate multi-line phone systems and standard office equipment
• Ability to respond to audible emergency alarms and safety signals

Knowledge of substance use disorder and the population served preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training